Job Title:
Network Engineer II
Job Description
Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you!
If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We're a remote-first company looking for the absolute best talent in the world. You will report to the Network Team.
#LI-Onsite
Provide first level support on both network outages and network-related projects. You will be accountable for daily network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined SLAs.
Requirements
- 5+ years of experience in Networking (LAN/ WAN & Security)
- Bachelor's Degree/Diploma in Computer Science or Engineering required; Cisco Certifications such as CCNA, CCNP, Fortinet Certifications FCNSA, FCNSP and ITIL preferred.
- Demonstrable experience with Cisco Firewalls, Routers, Switches, Fortigate UTM and implementation experience of these devices. in .NET web framework 4.0 & 4.5 and object-oriented programming required.
- Deep knowledge with proven expertise of Cisco, Fortigate, Brocade networking products, Load balancers, Firewalls, Routers, Switches, UTMs , Wifi(Cisco/Fortinet/Aruba), maintaining and troubleshooting
- Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc.
- Proficient configuring WAN links, VLANs and protocols such as TCP/IP, SNMP, OSPF, BGP, RIP etc.
- Solid background in network security compulsions from the desktop level to the network gateway and perimeter level6y76y
- Proven experience implementing and troubleshooting WAN protocols such as BGP, OSPF, RIP etc. and security mechanisms such as IPSec/AES/3DES/SSL
Responsibilities
- Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs
- Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved
- Conduct InfoSec activities and ID management of Voice devices on a daily, weekly, monthly and quarterly basis to ensure that all devices are compliant with zero deviations per the InfoSec calendar
- Execute day-to-day network activities as part of Incident management and Change management processes to ensure end users requests are handled and addressed within the defined SLA's
- Proactively evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure
- Author and deliver network related documentation
- Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams
- #LATAMCNX
Location:
BRA Sao Paulo - Rua Achilles
Language Requirements:
Time Type:
Full time
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