Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
We are looking for a passionate Network Engineer to join our Edge Network team. As a Network Engineer, you will be responsible for reviewing and processing firewall change requests, routing changes, and assisting with troubleshooting client connectivity issues, supporting and maintaining VoIP and Wireless Networks for our customers, as well as Break/Fix replacement
Must-Have Skills:
Firewalling
- Building and configuration Cisco Firepower Threat Defence Security Appliances
- Understanding of Network Security Risks and Best Practices
Wireless Networks
- Installation and Configuration of Wireless Controllers for Multiple Access Points
- Troubleshooting Reports of Poor Signal or Performance
Switching
- Configuration of VLAN’s, Link Aggregation, Spanning Tree and interoperability between different Vendor systems
- Troubleshooting of ‘SmartPort’ issues, Broadcast Storms, Network Loops, and tracing mac-addresses through a network
- Experience of using CDP/LLDP for Network Mapping or Troubleshooting.
VoIP
- Understanding of Call Routing, CLI Presentations, Hunt Groups, Auto Attendants and Voicemail on Cisco Call Manager and Cisco Unity Connections.
- Troubleshooting reports of poor quality calls, call drops or unexpected behaviour.
Problem-Solving and Troubleshooting Skills
Excellent Communication Skills
- Verbal and Written Communication and Process Documentation
Good-to-Have Skills:
Understanding of Static vs Dynamic Routing protocols, specifically on Cisco FTD Firewalls.
Experience with troubleshooting SNORT3 issues on Cisco FTD Firewalls
Cisco Call Manager Upgrades and Advanced Troubleshooting
Qualifications
CCNA or CCNP Qualification would be an advantage
CompTIA Security +
CompTIA Network +
Additional InformationAt Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.
Skills Required
- Firewalling experience, including building and configuring Cisco Firepower Threat Defence security appliances
- Understanding of network security risks and best practices
- Wireless network installation and configuration, including wireless controllers and multiple access points
- Troubleshooting wireless signal and performance issues
- Switching experience with VLANs, link aggregation, spanning tree, and multivendor interoperability
- Troubleshooting SmartPort issues, broadcast storms, network loops, and MAC-address tracing
- Experience using CDP and LLDP for network mapping or troubleshooting
- Understanding of Cisco Call Manager and Cisco Unity Connections, including call routing, CLI presentations, hunt groups, auto attendants, and voicemail
- Troubleshooting poor-quality calls, call drops, and unexpected VoIP behavior
- Excellent verbal and written communication skills
- Process documentation experience
- Understanding of static and dynamic routing protocols on Cisco FTD firewalls
- Experience troubleshooting SNORT3 issues on Cisco FTD firewalls
- Experience with Cisco Call Manager upgrades and advanced troubleshooting
- CCNA or CCNP qualification
- CompTIA Security+ certification
- CompTIA Network+ certification
What We Do
The Daisy Group was founded by current Chairman Matthew Riley in 2001. Over the last two decades Daisy has developed through a combination of organic and acquisitive growth to be one of the largest providers of communications, IT and cloud services across the UK and internationally. 2018 saw key change within the Group as four independent businesses were established to better serve the needs of direct customers and indirect partners. Daisy Communications and Daisy Corporate Services remained unchanged. The most significant change saw the merger of the Group’s three channel-serving businesses (formerly known as Daisy Wholesale, Daisy Distribution and Daisy Worldwide) under a new single brand, Digital Wholesale Solutions. The Daisy Partner Services business also began to operate independently under the new name of Allvotec. In March 2021 private equity fund Inflexion invested in the Digital Wholesale Solutions business, which was demerged from and left the Daisy Group. Today the Daisy Group includes Daisy Communications serving the needs of small to medium businesses and Daisy Corporate Services for the mid to enterprise market – both remain significant providers for UK businesses, with portfolios spanning Lines & Calls, Mobile and Connectivity, right through to Unified Communications, Business Continuity and Cloud & Hosting and Security.
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