IT Support Network Engineer
Responsibilities:
- Provide day-to-day end-user technical support for HelpDesk, systems, and network issues
- Manage IT asset management, IT hardware configuration and hardware/software deployment
- Create and maintain IT document
- Assist IT Engineer with IT Operational tasks
- Monitor and maximize the efficiency and security of current networks
- Troubleshoot network problems and maintain network availability, security, and performance
- Install, configure, and maintain network devices
- Maintain and create network documents
- Work closely with US IT teams, China Network team, and vendors to design and implement new network solutions
- Implementing disaster recovery procedures
- Maintain company network assets, IP address auditing, and network config backups
- Perform pen-test as required
- Network vendors and contract management
- Travel to SV/SD as needed
- Other IT related tasks and projects Manager assigns
Requirements:
- 5+ years of experience as an IT support Engineer
- 5+ years of experience as a network administrator supporting mid-large size companies
- 5+ years of experience in planning, designing, and analyzing network
- 5+ years of hands-on experience maintaining and implementing network infrastructure
- 5+ years of experience supporting end users with network issues
- 3+ years of experience with systems support
- Strong understanding of security and networking best practices to protect company infrastructure
- Hands-on network hardware experience including server hardware, routers, switches, firewalls, IP cameras and phone
- Strong physical and software network troubleshooting skills for complex environment
- Solid working experience with various networking protocols
- Experience with various brands of network devices (Strong plus if familiar with H3C devices)
- Strong documentation and organizing skills
- Excellent communication skills – both written and verbal (Strong plus if bilingual in Mandarin)
- Great project management and time management skills
- Strong analytical and troubleshooting skills
- Business awareness and great service attitude
- Great team player and ability to follow instructions
- Networking certifications
- A fun, supportive and engaging environment
- Infrastructures and computational resources to support your work.
- Opportunity to work on cutting edge technologies with the top talents in the field.
- Opportunity to make significant impact on the transportation revolution by the means of advancing autonomous driving
- Competitive compensation package
- Snacks, lunches, dinners, and fun activities
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What We Do
Xpeng Motors is a leading Chinese electric vehicle and technology company that designs and manufactures intelligent automobiles that are seamlessly integrated with the Internet and utilize the latest advances in artificial intelligence. Focusing on China’s young and tech-savvy consumer base, XPENG Motors strives to offer smart mobility solutions with technology innovation and cutting-edge R&D. The company’s initial backers include its CEO & Chairman He Xiaopeng, the founder of UCWeb Inc. and a former Alibaba executive. It was co-founded in 2014 by Henry Xia and He Tao, former senior executives at Guangzhou Auto with expertise in innovative automotive technology and R&D. It has received funding from prominent Chinese and international investors including Alibaba Group, Foxconn Group and IDG Capital. Currently with 3,000 employees, the company is headquartered in Guangzhou and has design, R&D, manufacturing and sales & marketing divisions in Silicon Valley, San Diego, Beijing, Shanghai, Zhaoqing (Guangdong Province) and Zhengzhou (Henan Province).
