Network Circuit Manager

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family.  

Digital Consultants is seeking a Network Circuit Manager that is well-equipped to manage communication circuits effectively, maintain circuit performance, and support network operations. This position is located at Langley Air Force Base, Hampton, Virginia.

Key Responsibilities:

• Ensuring the proper functioning and maintenance of communication circuits used for network operations.
• Coordinating with various teams and agencies to meet circuit requirements and resolve any issues that arise.
• Monitoring circuit performance and usage to ensure optimal operation and security.
• Identifying and addressing any problems with communication circuits to minimize downtime and maintain reliable communication channels.
• Troubleshooting systems failures and accessibility problems within the network to our services.
• Supporting new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Problems faced are difficult, they will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
• Experience with network administration ticket resolution.
  • Support Network ticket closure across Network OPS staff to include:
  • Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)   
  • Use administrative access to the network to provision new switches, routers, VLANs and Crypto.
  • Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.   
  • Routing Service Requests to the appropriate organization required for incident resolution.
  • Performs root cause analyses.
  • Completes problem resolutions associated with incident ticket(s)
• May configure, deploy, manage, and maintain monitoring systems used by the technicians to ensure availability and overall performance of system and services. 

Requirements

• Education: High School with 9+ years (or commensurate experience)
• Clearance:  TS/SCI Eligibility
• Certification: DoD 8140 Level II certification (Security+ CE, CCNA-Security, CySA+,CND, )
• Organizational skills to drive multi-functional projects
• Network administration and circuit management
• Debug of CPU logic and circuit failures
• Contract management, interpreting and applying AC and DC power systems, and knowledge of transformers, circuit protection, and protective relaying

Preferred Skills and Experience

• Bachelor’s degree in technical or engineering field or equivalent
• Certifications:
  • Certified Change Management Professional (CCMP)
  • Prosci Certified Change Practitioner
  • Certified Problem and Change Manager (CPCM)
• Adaptability, adjusting to new situations and responding to unexpected challenges
• Problem-solving skills addressing unforeseen challenges and ensuring changes are implemented smoothly

The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)
• Equal Opportunity & Accommodations

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to [email protected] or call 571-306-3444. Please provide your contact information and let us know how we can assist you.