Network and I.T. Support Manager

Company Description

Who We Are 

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern California to North Carolina. 

Burwood fosters a culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are. 

Job Description

Role Type: 6 months contract to hire 

Work Status: U.S. citizen or Green Card Holder 

Start: Immediate 

Work Location: Boston, MA 

Work Type: Hybrid (WFH 2 to 3 days/week) 

What You'll Do

We are seeking a skilled Network and IT Support Manager to manage our client’s network infrastructure, support a mobile workforce, ensure security and compliance, and collaborate with Managed Support Providers (MSP). This role requires strong technical expertise in networking, server management, cloud technologies, and security. 

Network Management: 

• Maintain and improve network infrastructure (Internet, P-to-P, LAN, Wi-Fi) for security, reliability, and efficiency. 

• Manage on-premise and VMware-hosted Windows servers, networking hardware (switches, WAPs), and ensure remote access via VPN and MFA. 

Mobile Workforce Support: 

• Oversee MSP resources to prioritize support requests and troubleshoot on-site and remote laptops. 

• Maintain standard laptop images and configure systems for deployment. 

• Manage cloud-based software platforms (Microsoft 365, Azure, AWS) and secure file-sharing (sFTP, SharePoint). 

• Support VoIP, video conferencing, and A/V needs for meetings. 

Security & Compliance: 

• Work with the Information Security team to manage risks, deploy patches, and maintain ISO 27001 certification. 

• Maintain access control and compliance documentation. 

• Create IT training and user documentation. 

Teamwork & Improvement: 

• Collaborate with clients, colleagues, and vendors to improve technology processes and efficiency. 

Qualifications

Who You Are

The ideal candidate will have a proven record of accomplishment with the following: 

• Bachelor’s degree in IT or related field, and 7+ years of IT support experience. 

• Strong networking skills, including managing cloud-based servers, networking hardware, and laptop deployment. 

• Experience with Active Directory, Microsoft Entra, cloud apps (Microsoft 365, AWS), and secure communications (sFTP, VPN). 

• Knowledge of information security concepts (encryption, MFA, firewalls). 

• Exceptional customer service, communication, and multitasking skills. 

• Ability to oversee MSP resources and adapt to changing priorities.

Additional Information

The PERKS

As a W2 Contractor who consistently works more than 32 hours weekly. Burwood offers the following benefits:

• Health, dental, and vision insurance
• 401(k) savings plan

Our Commitment to Diversity & Inclusion
We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age. 

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.