Network and IT Support Engineer

About Lynk Global

Lynk Global is the inventor of satellite direct to device or D2D technology and has the world’s only commercial license from the FCC to operate a commercial D2D system. Today, Lynk allows mobile network operators' subscribers to send and receive text messages to and from space via standard unmodified, mobile devices. Lynk’s service has been tested and proven on all seven continents, has regulatory approvals in more than 30 countries and is currently being deployed commercially based on more than 40 MNO commercial service contracts covering approximately 50 countries.

Our technology will enable all 8 billion people on the planet to stay connected with the existing standard phone in their pocket. Everywhere. No matter what.

By joining Lynk, you will have the opportunity to directly touch the lives of billions. Your mission will be to bring mobile broadband to billions, pull hundreds of millions out of poverty, and save countless lives.

Job Summary

The Network & IT Support Engineer will be responsible for designing, implementing, and maintaining our organization's computer network infrastructure to ensure it is reliable, fast, and secure. This includes working with Users and configuring hardware, creating security measures, troubleshooting complex issues, and collaborating with other teams on infrastructure and security improvements. The role requires strong analytical, problem-solving, and communication skills, as well as experience with hardware like computers/laptops, routers and firewalls, network protocols, and automation tools.

Duties & Responsibilities

• Serve as the primary point of contact for end user technical issues

• Provision hardware including laptops, printers, telephones and other equipment

• Install, configure, and maintain a variety of software application and operating systems

• Diagnose and repair hardware, network and software issues

• Maintain wireless and wired networks

• Administer Active Directory, Group Policy, Office 365, ESET and other systems

• Document IT processes and maintain asset inventory

• Procure hardware and software

• Provide end user training

Qualifications

• 2-4 years of experience of providing end user technical support

• Hands on experience with Window 10 and Mac OSX operation systems

• Experience managing users and groups with Active Directory and Office 365

• Experience using MDMs like ManageEngine, Intune or others

• Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Fundamental understanding of the TCP/IP, DHCP, DNS and wireless technologies

• Demonstrated ability to troubleshoot and solve problems logically

• Self-motivated and able to work with limited supervision

• Excellent customer service and communication skills

• Exposure to Window Server 2012/2016

• CompTia A+ certificate or equivalent experience

Bonus

• Exposure to Cisco and/or Ubiquiti Networks

• Familiarity with AWS

• Experience with PowerShell and scripting

• Desire to branch out in related fields (security, AWS, development)

• Previous startup experience would be a huge plus

ITAR Requirements:

To comply with U.S. Government export control regulations (ITAR), applicants must be one of the following: (i) a U.S. citizen or national, (ii) a lawful permanent resident (green card holder), (iii) a refugee under 8 U.S.C. § 1157, or (iv) an asylee under 8 U.S.C. § 1158. Individuals who do not meet these criteria must be eligible to obtain the necessary authorizations from the U.S. Department of State. For more information, please refer to the ITAR guidelines.

Learn about ITAR here.

Job Location

Chantilly, VA.