Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.
At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
We’re looking for a skilled and motivated, part-time IT professional who will share the the responsibility of managing & maintaining essential IT operations. Some of those responsibilities include helping manage operational functions like security tools, operating systems, applications, servers, email systems, laptops, desktops, software, and hardware. The ideal candidate is someone who is very familiar with these technologies and processes and also enjoys problem solving and helping others.
- Manage technology infrastructure and assets and coordinate with team to maintain and support company's technology hardware and software.
- Document all communication and tasks performed including closing out help desk requests when completed.
- Provide technical support and guidance to all internal and external application users by:
- Answering questions regarding systems infrastructure design
- Assisting in writing technical documentation and Work Instructions.
- Responding to help desk requests in a timely fashion.
- Take care of end user devices.
- Establish a good relationship with all levels of employees across our office locations to accomplish the goals effectively.
- 3+ years’ experience managing IT infrastructure and support.
- 3+ years’ experience in IT operations, management and best practices, significant experience with IT hardware, software (Windows, Linux, O365, VMware, Active Directory, Cisco AMP, Cisco Umbrella, security).
- Solid background in network administration and architecture.
- Hands on experience on network maintenance/implementation, troubleshooting, and support.
- A working knowledge of IOS, Linux, and Windows operating systems.
- Experience with supporting and troubleshooting stability and performance issues.
- Experience with infrastructure-based processes: Monitoring, capacity planning, facilities management, performance tuning, asset management, and disaster recovery.
- Ability to communicate network security issues to peers and management.
- Experience with servers, infrastructure, and infrastructure cost reduction.
- Working knowledge on AD, O365 server, and database infrastructure environment.
- Demonstrated problem-solving and decision-making capabilities to meet the organizations developing needs and growth.
- Ability to work onsite in Acqueon's Dallas office.
- Ability to work in a fast-paced environment and meet tight periodic reporting deadlines.
Top Skills
What We Do
Acqueon is the leading Customer Engagement platform enabling BIG revenue generation and revenue recovery outcomes for B2C enterprises. The platform is comprised of an advanced outbound Campaign Manager plus real-time agent guidance & coaching with AI-powered Call Summarization. Acqueon integrates with all leading Contact Center solutions, as well as Salesforce, Epic EHR & many other widely used systems of record.
Using the platform’s omnichannel campaign orchestration and analytics, customer-obsessed enterprises are empowered to make the transformative shift from reactive to proactive customer, patient & citizen engagement. Acqueon helps organizations maximize the full revenue potential of every B2C interaction via a revenue intelligence engine comprised of predictive analytics, workflow automation & AI.
More than 110,000 agents, advisors, clinicians & sellers use Acqueon to execute over five billion voice & digital interactions annually, powering proactive Sales, Service & Collections strategies for hundreds of the world's largest organizations including Goldman Sachs, US Bank, Centene Corporation, Cigna, Toyota Financial Services, Coca-Cola, Dish Network, Elevance (formerly Anthem), Costco & multiple high profile government agencies