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Network and Computer Systems Administrators play a critical role in ensuring the efficient operation, cybersecurity compliance, and safeguarding of the organization's computer systems and network resources. This multifaceted role involves a wide range of responsibilities, including network audits, system administration, and cybersecurity enforcement.
Key responsibilities encompass various facets of IT management, including computer maintenance, system administration, implementation of security protocols, management of network resources, user support, monitoring of computer health and status using local, USAF, and DoD tools, implementation of remediation actions, documentation, collaboration with IT teams, and capacity planning.
By maintaining a resilient and secure IT environment, Network and Computer Systems Administrators fulfill the organization's technological requirements and contribute significantly to overall operational efficiency.
- Utilize the AF-specified helpdesk tool, monitor the tool for assigned tickets, and update the tool with status and resolution information.
- Respond to non-Enterprise Service Desk (ESD) tickets, and refer ESD tickets to the appropriate group
- Identify and implement solutions to non-core issues reported by unit end users
- Create helpdesk tickets when exercising tasks that require Air Force Network (AFNet) Federated Administrative rights
- Validate, coordinate, route, and process access requests for computer, application, AFNet, DAF365, and SharePoint resources, and monitor the change requests through closure
- Coordinate with the USAF Enterprise Service Desk (ESD), Base Communications Focal Point (CFP) and/or other authorized entities as needed
- Prevent loss of information during operational and maintenance activities by utilizing processes to protect and, when required, restore information
- Manage Global Address Listing Distribution groups (email), Microsoft Teams, and SharePoint group memberships, adding users to those groups; facilitating initial end-user computer logon, setup, and providing training on the use of equipment; ensuring OneDrive is set to synchronize; and installing authorized and licensed software
- Support IT-related tasks for end-user in-processing and out-processing
- Monitor and implement AFNetOps orders and directives.
- Monitor and resolve discrepancies and vulnerabilities via identified Wing Cybersecurity Office (WCO).
Requirements
- High school diploma or equivalent.
- Three to seven years of experience supporting government computer systems or providing IT customer service.
- Security+ certification or an equivalent DoD 8140-approved certification.
- Strong customer service, communication, problem-solving, and organizational skills.
- Ability to work independently in
- Experience using government IT asset management or inventory systems.
- Experience directly supporting government customers or federal programs.
- Experience with account and permissions management in a government or enterprise IT environment.
- Experience with tools such as: Active Directory, DRA, ESD and ARAD a secure environment and maintain an active Secret clearance.
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Skills Required
- High school diploma or equivalent
- Three to seven years of experience supporting government computer systems or providing IT customer service
- Security+ certification or an equivalent DoD 8140-approved certification
- Strong customer service, communication, problem-solving, and organizational skills
- Ability to work independently in a secure environment
- Active Secret clearance
- Experience using government IT asset management or inventory systems
- Experience directly supporting government customers or federal programs
- Experience with account and permissions management in a government or enterprise IT environment
- Experience with Active Directory, DRA, ESD, and ARAD
What We Do
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
