Description
Job Summary: Responsible for maintaining computer networks and systems including software, mainframes, VPNS, routers, switches, and other physical hardware. Assist Manager in providing IT support to all members of the organization.
Duties/Responsibilities:
- Responsible for helpdesk activities. Inform management of recurring problems.
- Provide technical assistance related to computer systems, including installation of software, hardware, and peripheral components, such as monitors, keyboards, printers, scanners, and disk drives on user premises.
- Manage onboarding and offboarding processes and coordinate with HR and Department Head to ensure proper deployment of new PC’s, proper training for new employees, employee accounts activation/deactivation, and the return of company IT equipment.
- Diagnose technical issues to determine root cause and provide possible solutions. Inform Manager of complex issues as necessary and provide proposed solutions.
- Review network, software, and application updates to ensure network performance and compliances.
- Resolve technical issues with Local Area Networks and Wide Area networks and other systems.
- Stay current with system information, changes and updates.
- Research questions using available information resources and advise users on appropriate actions. Escalate to the Manager to ensure that issues are resolved timely.
- Create and maintain detailed documents of the network architecture, configurations, and procedures.
- Assist in reviewing and updating training materials and conducting IT training.
- Assist is resolving ERP and Ignition issues as necessary.
- Other reporting and duties as assigned.
Requirements
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.
• Experience researching, analyzing and interpreting automated system problems.
• Related experience and training in troubleshooting and providing help desk support.
• Organized and detail oriented.
• Working knowledge of Microsoft Office Suite.
• Able to work in a changing environment; must be able to promote suggestions to assist in the creation of an efficient workflow.
• Accountability for performance.
• Written and oral communication proficiency.
• Must follow the environmental program and all safety rules.
Education and Experience:
• Bachelor’s degree in computer science, information systems, network administration, or related field. 3+ years’ experience
Skills Required
- Bachelor's degree in computer science, information systems, network administration, or related field
- 3+ years of relevant experience
- Working knowledge of software, hardware, and related equipment
- Experience researching, analyzing, and diagnosing automated system problems
- Experience troubleshooting and providing help desk support
- Working knowledge of Microsoft Office Suite
- Ability to manage onboarding and offboarding processes and coordinate with HR
- Strong written and oral communication skills
- Organized and detail oriented; ability to work in a changing environment
- Follow environmental program and all safety rules
