Description
General Summary
With minimal supervision, monitor, and ensure security and functioning of all system(s) of responsibility. This may include the following: telecommunications systems, and network.
Essential Functions
Perform one or more of the following:
Maintain, monitor, and evaluate for proper functioning of system(s) of responsibility: network, telecommunications systems, and/or other equipment
Monitor network security, and escalate problems as necessary; ensure accessibility to systems is current
Provide support for all systems of responsibility
Perform analysis for system(s); escalating problems and notify management as necessary
Provide first-level technical support for system(s) of responsibility
Possibly perform risk analysis for possible disasters, natural or otherwise; establish/aid in disaster recovery plan for systems of responsibility
May deal with vendor relationships in regard to systems of responsibility
Remain current on new technologies; introduce applicable technology in alignment with company goals and for creative solutions
Guide change with a focus on optimal outcomes
Requirements
Job Specifications
Typically has the following skills or abilities:
Minimum 2 – 4 years related experience
Some experience maintaining one of the following: network security, telephone platforms
Excellent analytical and problem-solving skills for moderate problems
Excellent organization and time management skills
Meet/exceed the organizations best practices, expectations, and standards
Identify and mitigate risk(s)
Excellent written and verbal communication skills
Demonstrated ability to guide others in regards to team self-management
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
#LI-ONSITE
Working Conditions
The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.
Skills Required
- 2–4 years of related experience
- Experience maintaining network security or telephone platforms
- Excellent analytical and problem-solving skills
- Excellent organization and time management skills
- Ability to meet organizational best practices, expectations, and standards
- Ability to identify and mitigate risks
- Excellent written and verbal communication skills
- Ability to guide others in team self-management
- Ability to exercise discretion and independent judgment
- High engagement in virtual environments for remote or hybrid roles
What We Do
iCare Health Solutions provides comprehensive ocular health services for health plans through a network of optometrists and ophthalmologists. They also specialize in pediatric and adult home healthcare, aiming to provide high-quality patient care with compassion and respect.
