Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products and enter new markets with minimal disruption.
About The Role:
Provides senior technical leadership for application support and enhancement work. Handles complex changes, escalations, and root cause analysis while guiding standards, mentoring peers, and ensuring production stability.
What You´ll Do:
- Monitor application health including performance, stability, batch/job execution, and integrations.
- Perform L2 incident and service request triage, analysis, and resolution for complex issues.
- Lead root cause analysis for recurring defects and production failures.
- Resolve production issues related to VB.NET logic, WebForms configuration, SQL data, and integrations.
- Coordinate technically with infrastructure, database, middleware, and third‑party teams.
- Implement minor code fixes, bug fixes, SQL changes, and configuration updates within approved scope.
- Support deployments, patches, and hotfixes following change management procedures.
- Validate fixes through unit and functional testing prior to production deployment.
- Review changes from Developers and Juniors to ensure quality and standards compliance.
- Monitor application logs and error trends to proactively identify risks.
- Support UAT execution and production sign‑off.
- Contribute to runbooks, documentation, and continuous improvement initiatives.
Who You Are:
- 5–8+ years experience
- Bachelor’s degree or equivalent experience
- Leads complex technical work and escalations
- VB.NET, ASP.NET WebForms
- Advanced MS SQL Server
- PowerShell scripting
- Professional working proficiency in English
- Basic JavaScript
- ITSM / ticket‑based support experience
- Successful resolution of complex incidents
- Reduced repeat defects
- High‑quality code and SQL changes
- Strong peer feedback
- Leveling Guidance
- Technical leader
- Owns complexity and escalations
- Influences standards and practices
On Addition to Above Requirements, Our Ideal Candidate Should Also:
- Strong analytical and troubleshooting skills
- Mentoring orientation
- Calm under production pressure
Work Environment:
Hiring in Mexico City & Guadalajara
8x5 CST business hours
Occasional off‑hours support during planned releases
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Top Skills
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
