Navigation Services Manager

Preferred Qualifications:

 Minimum Qualifications:

• High school diploma or GED required.  

• At least three (3) years of experience in shelter services, case management, social services, or a related field.  

• At least two (2) years of staff supervision, team lead, or program leadership experience.  

• Experience responding to behavioral escalation, conflicts, crisis, or critical incidents in a human services setting.  

• Experience with documentation standards, data entry, and/or program compliance requirements. 

• Valid Oregon driver’s license, at least three (3) years of licensed driving experience, and a driving record that meets organizational insurance requirements.

Preferred Qualifications: 

• Bachelor’s degree in social work, human services, public administration, or related field.  

• Experience overseeing shelter or site-based program operations.  

• Familiarity with HMIS, Activate Care, SharePoint or similar systems.  

• Knowledge of local homeless response systems, behavioral health resources, and community partners.  

• Training or demonstrated experience in trauma-informed care, de-escalation, harm reduction, and nonviolent communication. 

 




 

Essential Job Duties Include (But Not Limited To):

Program Oversight, Leadership & Staff Development:

• The Navigation Services Manager is responsible for full ownership of their assigned site and program operations. Ownership means taking initiative, maintaining awareness of all aspects of the program, and ensuring that issues are addressed proactively.  

• Oversee the Safe Parking Program to maintain existing host sites, operational oversight with established church partners. 

• Maintains site policies and procedures to ensure they are up to date. 

• Reviews and edits staff timecards on a weekly to biweekly basis in time for payroll submission. 

• Maintains a comprehensive understanding of day-to-day operations, staffing, participant needs, and site conditions.  

• Identifies challenges early and takes action to resolve them, including elevating concerns when appropriate.  

• Follows through on tasks, initiatives, and problem-solving efforts to completion. 

• Supports staff accountability while also holding ownership of overall program outcomes.  

• Provides responsive, consistent supervision to staff. 

• Delivers ongoing coaching, performance feedback, and targeted skill development to support staff growth and accountability.  

• Facilitates regular team meetings, case load reviews, and one-on-one supervision 

• Supports staff in accessing and completing required and role-specific trainings; maintain awareness on team training needs. 

• Provides training and support of staff in their use of electronic platforms (HMIS & Activate Care, SharePoint files and documents) for data entry and to ensure data quality. 

• Provides guidance in complex situations, including behavioral escalations, conflict resolution, and critical incidents 

• Builds and maintains a team culture grounded in communication, collaboration, and shared responsibility 

• Holds overall accountability for team performance and program outcomes, ensuring follow-through on priorities and expectations 

• Partners effectively with the site Chaplain to support staff and participant wellbeing, recognizing the distinct and complementary roles of program operations and spiritual care.  

• Fosters clear communication, collaboration, and mutual respect between operational and chaplaincy functions. 

• Integrates Chaplain support into team culture, including staff care, debriefing, and support to critical incidents when appropriate.  

 

Program Operations, Data, and Compliance:

• Oversees day-to-day site operations to ensure safe, consistent, and effective service delivery  

• Ensures adherence to intake processes, documentation standards, and program workflows 

• Provides training and oversight in the use of data systems (HMIS, Activate Care, SharePoint) to ensure accuracy and data quality 

• Monitors program compliance with internal policies, funder requirements, and regulatory standards. 

• Maintains and update site policies and procedures to reflect current practices and requirements 

• Supports incident documentation, reporting, and follow-ups 

• Maintains full operational awareness of the site, proactively identifying and addressing gaps in processes, safety, compliance, and documentation 

• Partners with Chaplain to develop, manage and monitor site and benevolence budgets, ensuring responsible stewardship of resources. 

• Collaborates on financial decision-making related to participant support, balancing compassion with consistency, equity, and program guidelines.  

• Maintains awareness of site budget utilization and ensures alignment with organizational goals. 

• Supportive Housing Site Management Key Responsibilities: Handling tenant inquiries, grievances, inspections, and move-in/move-out procedures. Coordinating and overseeing property maintenance and repairs with the appropriate teams. Ensuring the property is well maintained, and all maintenance needs are addressed in a timely fashion. Managing vacancies and ensuring maximum occupancy in the program.  Staying up to date with relevant laws and regulations. Handling emergencies and addressing safety concerns in a timely fashion. Supporting and overseeing inventory. 

 

Participant Experience & Service Quality:

• Ensures services are delivered in alignment with trauma-informed care and harm-reduction principles. 

• Supports staff in building respectful, trusting relationships with participants while maintaining clear boundaries and expectations. 

• Monitors service quality and participant experience through observation, staff supervision, and incident review, and participant feedback, and implements improvements as needed. 

• Promotes a safe, inclusive, and welcoming environment for all participants. 

• Ensures concerns are addressed, and service quality is consistently upheld. 

  

Cultivating the Mission and Values of C@P Through Community Partnerships and Collaboration:

• Demonstrates commitment to trauma-informed care and harm-reduction practices.   

• Networks with and attend meetings alongside social service agencies to promote interagency communication, coordination, and continuity of care.   

• Participates in collaborative efforts with partner organizations (e.g., Salem Housing Authority, HIV Alliance, Easterseals, ARCHES, Northwest Human Services, etc.).   

• Collaborates respectfully with all team members, aligning with C@P values—seeing with compassion, building relationships, practicing empathetic listening, and pursuing peacemaking—while applying an outward mindset and Nonviolent Communication principles.   

• Attends required training and team meetings and maintains working knowledge of C@P operational policies and procedures.   

Work Environment:

• Close quarters with vulnerable people including individuals without stable living situations who may be struggling with mental health substance use disorders and potentially unpredictable behavior. 

• Indoor/Outdoor work environment with frequent interruptions and demands. 

• Encampments may have unstable surfaces (mud, roots and rock on ground). 

Physical Requirements:

• This position requires walking long distances outdoors in adverse weather conditions. 

• Must be able to go up and down stairs. 

• Must be able to push, pull, and/or lift 50 pounds or less.