The National Operations Manager is responsible for leading operations across a large, strategic national account. This role combines strategic oversight with hands-on leadership to design, align, and execute operational programs that deliver exceptional client experiences. The position drives consistency, performance, and continuous improvement across all fulfillment center operations while ensuring alignment with organizational objectives.
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Provide strategic and operational oversight for all activities within client fulfillment centers, ensuring high performance and service excellence.
Develop, implement, and maintain standardized operating procedures, performance metrics, and quality benchmarks across all locations.
Lead and support Senior Operations Managers to ensure consistent execution, compliance, and a “zero defect” mindset.
Collaborate cross-functionally with internal leaders to ensure alignment, consistency, and effective communication across all site types.
Partner with leadership development teams to identify, train, assess, and mentor operations personnel, including Project Managers and Operations Managers.
Ensure accurate and timely pricing proposals and actively manage accounts receivable processes with urgency and accountability.
Act as a key escalation point for client concerns related to operational performance, ensuring prompt and effective resolution.
Identify and implement opportunities to reduce operational costs and improve efficiency across the fulfillment center portfolio.
Serve as a subject matter expert and consultant, supporting regional teams in the successful implementation and management of services.
Oversee safety, security, and compliance efforts, ensuring adherence to all training and regulatory requirements.
Promote a client-centric culture focused on service excellence, communication, and overall customer satisfaction.
Conduct regular audits to ensure consistent adherence to standard operating procedures and performance expectations.
Drive the implementation of visual management systems and standardized work practices within warehouse operations.
Monitor industry trends and technological advancements, providing recommendations to enhance innovation and operational effectiveness.
Analyze key operational metrics and guide teams in achieving targets related to performance, quality, safety, cost, and client satisfaction.
Lead continuous improvement efforts by identifying inefficiencies and eliminating non-value-added activities.
Mentor and develop leaders, fostering a culture of accountability, quality, and problem-solving.
Lead major operational initiatives and projects, including new site launches and training programs.
Participate in performance reviews and recommend training and development initiatives to strengthen team capabilities.
Communicate organizational goals, performance updates, and key initiatives to stakeholders through regular reviews and planning sessions.
Perform additional duties and special projects as assigned.
Minimum Qualifications
5+ years of experience in distribution, logistics, or fulfillment center operations (required).
Multi-site or national level oversight experience is preferred.
Strategic and tactical level experience in leading large teams and front-line leadership.
Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.
Demonstrated ability to lead, influence, and achieve results through teams.
Core Competencies
Strong leadership and people management skills
Strategic thinking with a focus on execution and results
Advanced analytical and problem-solving capabilities
Proven experience in process improvement and operational optimization
Excellent interpersonal and communication skills, with a high level of professionalism and empathy
Effective conflict resolution and negotiation abilities
Strong organizational and time management skills, with the ability to manage multiple priorities
High attention to detail and commitment to quality
Ability to thrive in a fast-paced, dynamic environment
Proficiency in Microsoft Office Suite and standard business systems
Ability to work independently and collaboratively within a team environment
Strong commitment to confidentiality and professionalism
Working knowledge of continuous improvement methodologies
Talent development and team building
Work Environment
This role operates in a dynamic environment that may include office settings, remote work, client locations, and travel. The ability to adapt to changing priorities and environments is essential.
Skills Required
- 5+ years of experience in distribution, logistics, or fulfillment center operations
- Experience leading large teams and front-line leadership
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience
- Ability to lead, influence, and achieve results through teams
- Strong leadership and people management skills
- Strategic thinking focused on execution and results
- Advanced analytical and problem-solving capabilities
- Experience in process improvement and operational optimization
- Excellent interpersonal and communication skills
- Conflict resolution and negotiation abilities
- Strong organizational and time management skills
- High attention to detail and commitment to quality
- Ability to work in a fast-paced, dynamic environment
- Proficiency in Microsoft Office Suite and standard business systems
- Ability to work independently and collaboratively
- Commitment to confidentiality and professionalism
- Working knowledge of continuous improvement methodologies
- Talent development and team-building skills
- Multi-site or national-level oversight experience
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
