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National Account Manager - Retail Sector
Salary: £42,500 per annum depending on experience plus car/allowance, company bonus & pension
Hours: Full-time, 40 hours per week (Monday to Friday)
Location: Cannock - National travel required
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
Eligible for an annual performance bonus
25 days of annual leave
Choice of company car or car cash allowance
Access to our company pension scheme
One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allow you to reach your full potential
What you'll be doing;
Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda.
Own the client relationships end-to-end, adopting contractual and P&L responsibility.
Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.
Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
Managing customer contract expectations and service level agreements / key performance indicators.
Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities.
Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives.
Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
Ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.
What we're looking for;
Account Management experience, being able to work with a high level of autonomy.
Previous experience operating within cross-functional teams.
The ability to self-organise and prioritise workload with regular support from line manager, having excellent time management skills and being well organised
Used to meeting targets and deadlines and able to manage a high volume of low-level queries at one time will also be required
A high level of influencing and negotiation skills, with an innovative, solution focused approach and good levels of commercial acumen.
An understanding of the waste management industry would be advantageous, as would understanding sustainability and an interest in global resource management.
What’s next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Top Skills
What We Do
Veolia UK provides solutions for ecological transformation. We are a company of almost 14,000 employees, although we prefer to think of ourselves as “resourcers”. Every day across the country our “resourcers” design and deploy useful and concrete solutions, which help our customers fight against climate change, prevent pollution of our water and create a circular economy where nothing goes to waste. Every year, we serve around 1.8 million people through our municipal wastewater contracts. We complete over 400 million waste collections across our Local Authority contracts, serving over 3 million residential properties; and we treat over 1.5 million tonnes of commercial and industrial waste from our 85,000 private customers. We also produce over 560 MWe of renewable and low carbon electricity, to power over 1.3 million homes. Veolia UK is an exciting and innovative place to work, but don't just take our word for it - we were named as one of the top 10 'Very Big Organisations' to work for in The Sunday Times' Best Places to Work 2024. We're resourcing the world through our purpose of ecological transformation, and we're doing this by working together to constantly progress. We are reinventing the way things work to reduce our environmental impact and increase efficiency, whether in the reuse of wastewater or the recovery of waste, such as plastics. At the same time, we anticipate the needs of tomorrow with innovative solutions that will decarbonise our energy and heating demands. We do this through the development of microgrids and energy management through our Hubgrade solution, which optimises the management of resources using digital and artificial intelligence. We are driven by optimism and passion, not to see the world as it is, but how it should be; and we are tenacious in our efforts to achieve our goals. These aren't just empty words
