The National Account Manager will be responsible for developing relationships and opportunities at the facility level of Fortune 500 and larger organizations. The individual will be responsible for the operations of active assigned accounts and contacting potential future customers.
Responsibilities
Summary of essential job functions
- Providing daily/weekly touches to client contacts via phone, email, etc. to solicit opportunities.
- Actively accept tenders, manage spot opportunities.
- Ensure that day to day activities of assigned team is meeting the needs of the customer.
- Monitor overall service levels/metrics for assigned customers.
- Guide assigned employees and ensure that they have adequate training and development.
- Work with Rate Department and Margin Department to develop shipper/carrier rates.
- Participate in customer service account reviews with assigned accounts, including metrics reporting as requested.
- Develop strategies to achieve market share goals for assigned accounts. Ensure the profit objective for the accounts are satisfied.
- Network within assigned accounts to build relationships with new contacts and identify growth opportunities.
- Work with Capacity Managers to identify lanes that require carrier recruitment.
- Work with other Account Managers to create packages of lanes that will keep carriers within the PLS network.
- Own the relationship and do all necessary tasks to make the clients/division profitable and successful.
- Other duties as assigned or requested.
Minimum Requirements
- Bachelor’s degree or equivalent
- Strong customer service skills
- Strong negotiating skills
- Knowledge of the transportation and logistics industry
Skills Required
- Bachelor's degree or equivalent
- Strong customer service skills
- Strong negotiating skills
- Knowledge of the transportation and logistics industry
What We Do
PLS Logistics Services has delivered transportation solutions since 1991. Based in Cranberry Township, PA, a suburb of Pittsburgh, PLS Logistics Services provides dependable outsourced logistics solutions and freight brokerage services. We manage over one million loads each year through all major freight modes: flatbed, van, LTL, rail & barge, air & ocean. Our customers benefit from our broad PLS transportation network of over 50,000 qualified carrier partners, along with Class-1 railroads and major barge companies. Small and mid-sized businesses and Fortune 500 organizations alike trust PLS to manage their transportation. We are consistently ranking as a top logistics provider by Inbound Logistics, Transport Topics, and other industry-leading publications. With decades of experience and satisfied customers, we've redefined how making logistics easier doesn't mean cutting corners. No matter the obstacle, our dedicated team of experts can craft a solution to fit any business and keep their bottom line intact. Our employees' passion, dedication, energy, and camaraderie are what make PLS the company it is today.
