National Account Manager

About L & E Research, Inc.

At L&E Research, we connect brands with people to make conversations happen. Since 1984, we've been a trusted partner in qualitative research recruitment across healthcare, consumer goods, B2B, and beyond. We're growing our team and looking for a Recruitment Strategist who thrives on solving hard problems and building relationships.

National Account Manager

Full-Time | Remote | EST

ABOUT THE ROLE

The National Account Manager is responsible for managing and growing revenue with assigned accounts while winning new business from lead generation and marketing. Working cross-functionally with sales, operations, project management, and other internal teams, this role serves as the primary point of contact for clients across all L&E account types: consultants, agencies, and corporate clients.

This role is built around relationships. You will manage day-to-day client needs, write and present accurate bids, follow up to close sales, and hit quarterly revenue targets. Existing clients and new prospects are provided through lead generation and business development.

WHAT YOU'LL DO

Business Development & Sales

• Research, contact, qualify, prepare, and present bids and proposals to win new accounts.
• Manage day-to-day relationships with existing customers, building high-value connections at the buyer and senior levels.
• Identify short-term and long-term sales retention and growth opportunities using all available company tools and reports.
• Present proposals and close accounts.
• Achieve quarterly and annual sales quota and quarterly performance goals.

Account Management

• Coordinate account management activities (bids, contracts, projects) with support from other team members.
• Maintain a 24-48 hour follow-up response time and a 30-minute initial response time.
• Achieve a 35% or higher close ratio; grow and manage a sales pipeline based on account potential.
• Understand project probabilities and potential for accurate forecasting.

Time Allocation

• Customer time (80%): 40% customer prospecting, selling, and bid follow-up; 40% bid writing and current account management.
• Non-customer time (20%): 10% general administration and other tasks; 10% travel and internal meetings.

WHAT YOU BRING

Experience

• 3+ years of client-facing project management, account management, or sales experience required.
• Market research background preferred.
• Four-year degree in Communications, Marketing, or a related field preferred.

Knowledge & Skills

• Networking and negotiation skills.
• Relationship building and management.
• Public speaking and presenting.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, OneDrive, SharePoint), internet and email, Google Suite, simple accounting, and cloud-based file systems.
• Comfortable learning and working with new technologies, including emerging AI tools, to improve efficiency and insight.

WHO YOU ARE

Beyond the technical skills, the right person for this role brings these qualities to the work every day:

• Acts with integrity. You understand ethical business practices and hold yourself and others to those standards.
• Communicates clearly. You speak, listen, and write in a way that's thorough, timely, and appropriate to the audience.
• Thinks creatively. You look for new ways to improve processes and create opportunities.
• Builds team culture. You work cooperatively to set goals, solve problems, and make decisions that strengthen the organization.
• Leads by example. You influence others positively toward outcomes that serve the organization.
• Makes sound decisions. You assess situations quickly and act with clarity and good judgment.
• Stays organized. You manage priorities, track progress, and keep the details from falling through the cracks.
• Plans ahead. You develop strategies, set goals, implement action plans, and evaluate results.
• Solves problems. You identify root causes, gather the right information, and move toward real solutions.

This job summary outlines primary responsibilities but is not intended to be all-inclusive. Duties may be modified or expanded to reflect business needs and the natural progression of the role.

L&E Research, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.