What you'll be doing
- Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries.
- Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues.
- Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity.
- Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods.
- Contribute to operational enhancements by documenting workflows, SOPs, and process improvements.
- Support the integration and testing of new payment technologies and solutions.
- Ensure all payment operations comply with relevant regulations and internal policies.
- Provide timely support during system downtimes or payment-related incidents to minimize customer impact.
What you'll bring
- Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience).
- 2–3 years of experience in payments, financial operations, or fintech/e-commerce environments.
- Fluency in English;
- Solid understanding of payment systems, funds flows, and reconciliation processes.
- Experience with payment gateways, PSPs, or transaction monitoring tools is preferred.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Excellent communication and interpersonal skills to work effectively across teams and with external partners.
- Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment.
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What We Do
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution. We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.
