The Role
Manage backend content operations for Sporty Group, ensuring smooth deployment of creative assets and promotional campaigns, while monitoring site performance and resolving customer service escalations.
Summary Generated by Built In
Sporty Group
Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.
Sporty is expanding and we're building the world's go to platform for everyday entertainment.
Our People & Talent department at Sporty is the beating heart of our operation. Working with us is challenging and rewarding, we offer great opportunities for good team fits. We aim to offer real value and benefit to our People and the Company. A proactive, positive working attitude and solutions driven mindset is essential to work in this lean and vital area of our organisation.
About the Role
As a Content Operations Executive at Sporty, you will be responsible for the smooth running of all backend content activities across our global platforms, with a primary focus on Mexico and Brazil.
You will manage daily content updates, creative asset deployment, and promotional campaigns, ensuring accuracy and consistency across the site. The role involves monitoring site performance, resolving operational issues, and maintaining a flawless user experience.
You will work closely with internal teams to improve processes, identify new opportunities, and uphold Sporty’s standards for quality, compliance, and delivery.
What you'll be doing
- Plan, schedule, and execute all day-to-day backend content operations, including the timely deployment of creative assets, content modifications, and promotional campaigns, ensuring 100% accuracy and visual integrity across the site
- Efficiently multitask and coordinate backend content deployment and troubleshooting across multiple global regions, primarily Mexico and Brazil
- Monitor and maintain the functional integrity and visual performance of the site's backend with a zero margin of error and no delays
- Manage and resolve all operational and customer service escalations (Level 2/3). Use system tools and available data to troubleshoot issues efficiently and ensure error-free, high-quality solutions
- Proactively analyse existing operational processes to identify and suggest performance improvements and efficiency gains, utilizing a creative approach to problem-solving
- Document and escalate product improvement opportunities to concerned stakeholders to enhance the platform's content and performance
- Apply strong global sports knowledge and research skills to proactively identify content gaps and potential business opportunities for the platform
- Maintain content consistency and adherence to all regulatory and internal compliance standards
What you'll bring
- Fluent in written and spoken Portuguese, Spanish & English.
- Exceptional attention to detail and proven ability to maintain precision in a fast-paced, dynamic content environment
- Strong Excel / Google Spreadsheet skills for daily operational tracking, data analysis, and reporting
- Solid understanding of current global sporting activities, prominent sports/teams, and geographical sporting preferences
- Minimum 1 year of experience managing or deploying content for the customer-facing front end of an E-Commerce or related online platform
- Minimum 1 year of operations support experience. (Previous experience in sports related platforms is a plus.)
- Bachelor's degree or equivalent higher education is beneficial
- Flexibility to work night shifts and weekends on a rotational basis is required
What’s In It For You
📍 Sporty is a remote first company in pursuit of sustainability
💰 A competitive salary + individual performance based bonuses every quarter
🌴 28 days paid annual leave
⏰ Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
📝 Referral bonuses & flash bonuses
💻 Top of the line equipment
🌍 Annual company retreats to provide great internal networking opportunities
Personalised Support
We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.
Your Move
If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Top Skills
Excel
Google Spreadsheet
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The Company
What We Do
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.
We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.
