MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.
Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.
Job Description
We’re looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new MedTrainer clients.
This is an entry-level, client-facing role ideal for educators, corporate trainers, or early-career professionals who enjoy teaching, technology, and working directly with customers.
You’ll guide clients through their first experience with our platform — ensuring they feel confident, supported, and set up for long-term success.
What You’ll Do
Lead Client Onboarding & Training
- Deliver engaging virtual software training sessions tailored to different user roles
- Adapt your delivery style based on audience needs (clinical staff, administrators, leadership)
- Build and maintain training resources and quick-reference guides
Manage Implementation Projects
- Own onboarding timelines from kickoff to go-live
- Track milestones and proactively resolve blockers
- Coordinate with Sales, Product, and Client Success teams
Serve as the Client’s Primary Contact During Implementation
- Build trust and confidence from day one
- Conduct regular check-ins to ensure progress
- Provide thorough transition documentation for Client Success handoff
Support Adoption & Continuous Improvement
- Monitor early-stage platform usage
- Identify and address adoption gaps
- Share client feedback internally to improve processes and product experience
Qualifications
Experience
- 1–3 years in teaching, corporate training, instructional design, or client-facing support
- Experience managing multiple priorities or projects simultaneously
- Experience delivering virtual training is a plus
Skills
- Strong communication skills — clear, patient, and engaging
- Ability to explain complex concepts to non-technical users
- Highly organized with strong attention to detail
- Comfortable adapting when plans change
- Tech-savvy and quick to learn new software platforms
Education
Bachelor’s degree in Education, Communications, Healthcare Administration, or a related field preferred. Equivalent experience considered.
Additional Information
We Offer
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- 1 Home Office Day per week
- Base Salary: $25,000 - $30,000 MXN
Work Location
📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance
If you enjoy teaching, building relationships, and helping clients feel confident with technology — this role is for you.
Please submit your resume in English to be considered.
What We Do
In a not-so-distant land lived an overworked healthcare administrator, who was tired of never-ending compliance tasks. Missing documents, incomplete training, endless credentialing and ever-changing regulations….she felt like she was never getting on top of it all.
But one day, when she turned on her computer, she found an all-in-one compliance platform called MedTrainer. From henceforth her work-life changed for the better.
Training and onboarding became automated! All compliance-related documents were in one place. And credentialing headaches became a thing of the past because MedTrainer made it so easy.
Since we’re here on LinkedIn, you know MedTrainer isn’t just a fairytale. We have an expert-designed software platform and a dedicated team of compliance professionals ready to help you with OSHA, HIPAA, CMS, HR, eLearning, Self-Managed or Fully-Managed Credentialing, and so much more.
We also have solutions for Policy and Procedure Management, Safety Plan Authoring and Management, Incident Management, Credential Management, Safety Data Sheet (SDS) Management, Contract Management, Equipment Lifecycle Management, plus other compliance issues.
Welcome to the MedTrainer family. We look forward to hearing your story soon. Contact us or visit www.medtrainer.com today to learn how we can transform compliance management for you.
