Headquartered in New Jersey (U.S), Cygnus Professionals Inc. is a next generation global information technology Solution and Consulting company powered by strong management and leadership team with over 30 person years of experience. Today, Cygnus has strong footprints in more than 4 countries with more than 25 satisfied customers. We strive to extend our presence across industries and geographies with our industry-focused business excellence.
Cygnus Professionals Inc. has been named by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC) as one of the “Fast 100 Asian American Businesses” – joining the country’s fastest-growing Asian American-owned companies, based on percentage revenue growth over the immediate past two years.
Technical Specialist 3 (TS3) - 8 to 10 plus years relevant experience needed for the Pa State Police.
This resource will be responsible for doing advanced technical work in support of the Pennsylvania State Police Department’s Mobile Video Recorder (MVR) system and the associated police vehicle technology environment. In addition, this resource will oversee troubleshooting, and the monitoring of the overall system, to ensure stability of the MVR environment.
The Mobile Video Recording environment is a 24 x 7 system.
Work Hours: 7:30 am – 3:30 pm (Monday - Friday)
Work Location: 18th and Herr Street, Harrisburg, PA
Engagement Length: 6+ months to 1 year
Description of Duties:
• Oversee the support and maintenance of the Mobile Video Recorder environment and associated police vehicle technology solutions.
• Lead troubleshooting efforts of highly complex issues related to connection performance issues and outages of the Mobile Video Recorder environment.
• Coordinate and communicate activities with various internal and external technical and business partners.
• Responsible for determining root cause analysis and implementation of any corrective actions and policies.
• Make recommendations for improvements to the overall in-car video design, configuration, and security of the Mobile Office environment and associated police vehicle technology solutions.
• Provide management reports and analytics on utilization, performance, availability and storage upon request.
• Provide technical guidance and leadership to a team of technical professionals that includes Commonwealth employees and Commonwealth contracted vendors.
• Monitor and track Mobile Video Recorder operational issues to ensure the stability of the overall MVR environment.
• Responsible for configuration of video management, retention, availability and policy in coordination with the appropriate business owner of the agency.
Qualifications- Experience with format project management methodology Highly desired 8 Years
- 4 year college degree or equivalent technical study Highly desired
- Strong leadership and organization skills Required
- Must have excellent verbal and written communication skills in a technical environment Required
- Must have excellent diagnostic troubleshooting skills Required
- 3 – 5 years of experience in desktop support Required 3 Years
- 3 - 5 years of experience with wired and wireless software configurations Required 3 Years
- 3 - 5 years of experience with wireless access points communication Required 3 Years
- 8 – 10 years of Networking experience, specifically with routers and switches Desired 8 Years
- 3 – 5 years of Broadband and Aircard experience Desired 3 Years
- Understanding SHA2 Certs Desired
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 8 to 10 years relevant experience
- 4 year college degree or equivalent technical study
- Strong leadership and organization skills
- Excellent verbal and written communication skills in a technical environment
- Excellent diagnostic troubleshooting skills
- 3 to 5 years of experience in desktop support
- 3 to 5 years of experience with wired and wireless software configurations
- 3 to 5 years of experience with wireless access points communication
- 8 to 10 years of Networking experience, specifically with routers and switches
- 3 to 5 years of Broadband and Aircard experience
- Understanding SHA2 Certs
What We Do
Cygnus Professionals Inc.– a global IT company envisions in Business-IT Transformations through progressive solution platforms and technology consulting. Headquartered in New Jersey, Cygnus offers collaborative engagement through partnerships in developing, modernizing strategic solutions, and supporting innovation. Today, Cygnus has been strongly focusing on advanced technology services leveraging AI, ML, NLP, Blockchain, IoT, and Cognitive Computing. Cygnus has also built Service Delivery Competency on Oracle and Microsoft loud-based solutions. Cygnus Professionals is a leader in Digital Health and Healthcare IT Solutions providing services across the US, Europe, and India and expanding into new territories where a need for qualified compliance personnel is in demand. This includes Digital Transformation and electronic media systems for quality management. Cygnus has a firm footprint addressing the unique challenges of the US Pharmaceutical & Healthcare industry especially in the area of inspection/audit readiness, Governance, Risk, Compliance, and Project Quality Services. Cygnus is able to develop a fresh outlook in collaborative human capital focusing on customer centricity, agility, continuous innovation and, business process excellence. Our Goals Currently, with more than 250 people onboard, Cygnus’s vision is to become a global leader in Healthcare-IT solutions and consulting by delivering domain excellence and innovation to its customers. While our proactive initiatives on market-facing solutions, frameworks, and R&D labs are committed to helping our customers in achieving their goals, our human capital exhibits the sense of ownership in each step while serving their customers, applying innovation to sustain competitive advantage and, to develop a healthy partnership ecosystem.
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