The Role
Supervises mutuel operations, supports cage and sportsbook activities, assigns stations, trains and evaluates team members, and handles customer inquiries. Ensures compliance with gaming regulations, currency reporting, internal controls, safety procedures, and company policies. Coordinates with vendors, manages wagering-machine maintenance, supports patron services, and assists with staffing, scheduling, inventory, ordering, and currency settlement. Requires flexible availability, strong communication, customer service skills, and the ability to complete required licensing and background checks.
Summary Generated by Built In
JOB RESPONSIBILITIES:
JOB REQUIREMENTS:
- Assists Cage and Sports Book Manager in all phases of Mutuel Operations.
- Assists supervision in all phases of Mutuel Operations.
- Listens, evaluates, and responds to inquiries and exercises good judgment in resolving problems.
- Maintains professionalism at all times when working with other team members and/or guests.
- Initiates and recommends coaching, documents communications as needed, and issues discipline as directed.
- Ensures compliance with Title 26 and Title 31 Currency Transactions reporting, Internal Controls, and required regulatory compliance, such as, but not limited to, IRS TAX tickets, CTR, MTL, and SARC.
- Enforces all Delaware Park policies and Procedures.
- Assist as assigned with emptying machines of spent tickets, repapering, and currency in accordance with company best practices.
- Enforces procedures to ensure all company assets are secure.
- Enforces procedures to ensure compliance with safety regulations.
- Communicate with vendors, including but not limited to Sports Book, Sci Games, etc.
- Sweeps of self-serve wagering machines, ticket jams, paper checks, etc.
- Assigns daily locations and stations.
- Supervises, evaluates, and trains new team members.
- Responsible for daily communications with team; newsletters, shift meetings, etc.
- Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement.
- Performs all other duties as assigned.
- Promotes outstanding customer relations.
JOB REQUIREMENTS:
- One (1) to three (3) years of experience as a Mutuel Teller
- Must be able to successfully complete and maintain the background check and licensing process as required during employment.
- Prior customer service experience.
- Excellent verbal and written communication skills.
- Must be able to remain flexible in an environment of constant change.
- Must be able to sit, walk, and/or stand for an eight (8) hour shift without difficulty.
- Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.
Skills Required
- One to three years of experience as a Mutuel Teller
- Successful completion and maintenance of required background checks and licensing
- Prior customer service experience
- Excellent verbal and written communication skills
- Flexibility to work in an environment of constant change
- Ability to sit, walk, and/or stand for an eight-hour shift
- Availability to work evenings, weekends, and holidays according to business needs
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The Company
What We Do
Delaware Park Casino and Racing is a multi-faceted gaming and entertainment facility located near Wilmington, Delaware. It offers more than 1,900 slot machines, table games, poker, sports betting, and year-round simulcast wagering. The property also features seasonal live thoroughbred racing, dining options, and a brewery. Together, these amenities create a broad hospitality and leisure destination for regional visitors and local patrons alike.
