Multifamily Customer Engagement and Partner Management - Senior Director

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

In this compelling leadership role, you will be responsible for driving customer network development, strengthening customer relationships, and leading customer support and engagement activities. You will also provide strategic and operational leadership for the team, partnering with executives and business leaders to establish priorities, coordinate activities, and ensure alignment with broader organizational objectives.

THE IMPACT YOU WILL MAKE

The Multifamily Customer Engagement and Partner Management - Senior Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Provide subject matter expertise, industry best practices, and strategic recommendations to leadership to support informed decision-making.
• Lead the development and management of customer relationships across business units and customer accounts, with a focus on delivering positive customer outcomes.
• Identify and engage executives, managers, and team members to strengthen and support customer relationships.
• Provide strategic direction to teams in promoting Fannie Mae products and services, supporting access to affordable financing opportunities.
• Collaborate with key stakeholders to develop the strategic direction and priorities for operational activities.

THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experience

• 8+ years of relevant professional experience.
• Experience leading and developing teams.
• Demonstrated experience in the secondary mortgage market.

• Demonstrates curiosity and adaptability by learning and responsibly applying new techniques, including artificial intelligence, to reimagine how we work

Desired Experience

• Bachelor’s degree or equivalent professional experience; Master’s degree preferred.
• Strong relationship management skills, including experience engaging customers and stakeholders and developing effective relationship networks.
• Demonstrated experience leading and supporting organizational change to achieve strategic business objectives.
• Strong influencing and interpersonal skills, including negotiation, persuasion, meeting facilitation, and conflict resolution.
• Proven ability to collaborate effectively and respectfully with individuals across diverse functions and areas of expertise to achieve shared goals.
• Experience gathering, analyzing, and synthesizing accurate information to explain complex concepts and address critical business questions.
• Demonstrated leadership capabilities, including leading teams, providing actionable feedback, facilitating meetings, coaching and mentoring, and managing projects, resources, and people to achieve successful outcomes.
• Strong presentation and communication skills, with the ability to convey information and ideas to diverse audiences in a clear, compelling, and easily understood manner.
• Experience using Salesforce CRM.
• Proficiency with Microsoft Office.

Multifamily Customer Engagement - Customer and Partner Management - Senior Director

#LI-NL1 - Hybrid

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

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