Multichannel Engagement Specialist (Parental Leave Cover, 12 months)

Would you be excited to help Novo Nordisk Finland to develop and progress with our digitalisation journey? As a Multichannel Customer Engagement (MCE) specialist in Finland, you would join a highly dynamic Customer Excellence team responsible of driving the innovation, development and implementation of our digital marketing and Multichannel Customer Engagement roadmap. Don't hesitate and apply today!
This role is for a fixed term - a parental leave replacement for 12 months, starting as soon as the right candidate is identified.
About the Department
Novo Nordisk Finnish affiliate is a professional, +70 people organization, roughly half of whom are field based. Our office is located in Leppävaara, Espoo. Our work centres around driving change towards better patient outcomes in Diabetes, Obesity and other chronic illnesses.
The Position
As an MCE Specialist, you will be working very closely with other marketing professionals to develop and operate customer journeys for health care professionals.
In this role you will:

• Assume ownership, development and content management of the Health Care Professional (HCP) portal, which is one of the main development platforms for bringing our customer journeys to the next level.
• Contribute both to the technical development of the above-mentioned sites, as well as ensure innovative content creation.

You are expected to have a keen interest in future opportunities in multichannel marketing, customer experience and scout new innovative ideas to improve customer engagement in our digital marketing channels. Some of these ideas are expected to turn into development projects that you will be managing.
You will be given opportunities to use your full potential and to learn and develop as a professional by ensuring you the best possible support to your work. At Novo Nordisk we are committed to offering lifechanging careers and being an engaging workplace to our employees.
Qualifications
While you might already have work experience in similar role, and are ready to take more independent responsibilities, we can also invite recent graduate to the team and provide more support to get your career a strong start.
We are looking forward to receiving applicants from individuals who:

• Have a dynamic working style and work at ease in a cross-functional setting with multiple stakeholders.
• Work in a structured way and have a highly positive and keen interest in developing digital marketing channels and related project management. High level IT skills are necessary.
• Have analytical skills and keen mindset to measure success and optimise the output by utilising and combining the data from different sources.
• Have a Master's Degree in marketing, IT, business or similar, and any additional related professional qualifications would be desirable.
• Fluent in Finnish and proficient English skills spoken and written

Working at Novo Nordisk
At Novo Nordisk, we don't wait for change. We drive it. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales - we're all working to move the needle on patient care.
Contact
For more information, please contact our Director, Customer Excellence Anna Klemetti-Lokay, at [email protected] or tel. +358408433310.
Preferred time slots: Thursday (19th Sept.) 9:00 - 10:00 am and Monday (23rd Sept.) 9:00 - 10:00am.
Deadline
Please apply no later than 24 September 2024.
Please apply to the role via our online platform, as we don't accept directly sent CVs
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.