Multi-Unit Leader – Retail Tax Operations
Remote with Regional Travel
Join Liberty Tax's Growing Managed Operations Team
Liberty Tax is seeking an experienced Multi-Unit Leader to oversee a portfolio of company-operated retail tax offices.
This opportunity is designed for proven retail tax leaders who have successfully led or supported multiple tax locations and understand the unique challenges of operating seasonal, high-volume tax businesses.
Whether your background includes District General Manager, District Operations Coordinator, Area Manager, Franchise Operations, Retail Tax Operations, or Multi-Unit Leadership, we'd like to talk with you.
Responsibilities
• Lead the operational and financial performance of multiple retail tax offices.
• Coach, develop, and mentor office leaders to improve performance and client experience.
• Drive revenue growth, labor optimization, and P&L management.
• Analyze business metrics and execute action plans that improve profitability.
• Conduct regular field visits to support leadership teams and ensure operational consistency.
• Partner with Human Resources, Finance, Marketing, Training, and Operations to achieve business objectives.
Qualifications
• 5+ years of multi-unit leadership experience within the retail tax preparation industry.
• Experience leading or supporting multiple tax offices.
• Strong background in P&L Management, Franchise Operations, Retail Tax Operations, and leadership development.
• Demonstrated ability to coach leaders, drive accountability, and improve business performance.
• Willingness to travel throughout an assigned territory.
Preferred Experience
Leadership experience supporting multiple retail tax offices with Liberty Tax, H&R Block, Jackson Hewitt, or another multi-unit tax preparation organization is strongly preferred.
Why Liberty Tax?
Our Managed Operations division is expanding and plays a key role in Liberty Tax's long-term growth strategy. As a Multi-Unit Leader, you'll have the opportunity to influence operational performance, develop future leaders, and partner directly with senior leadership to build a high-performing organization.
If you're passionate about leading people, improving operations, and helping retail tax offices reach their full potential, we'd like to hear from you.
Acknowledgement
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, or technological developments). Liberty Tax Service is an equal opportunity employer
Skills Required
- 5+ years of multi-unit leadership experience within the retail tax preparation industry
- Experience leading or supporting multiple tax offices
- Strong background in P&L management, franchise operations, retail tax operations, and leadership development
- Demonstrated ability to coach leaders, drive accountability, and improve business performance
- Willingness to travel throughout an assigned territory and conduct regular field visits
- Leadership experience supporting retail tax offices with Liberty Tax, H&R Block, Jackson Hewitt, or similar
Liberty Tax Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Liberty Tax and has not been reviewed or approved by Liberty Tax.
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Flexible Benefits — Flexible, seasonal scheduling enables workers to pick up income during tax season and adjust hours to fit other commitments. Availability of reduced or adjustable hours is widely emphasized across roles.
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Wellbeing & Lifestyle Benefits — Employee discounts, including free or discounted tax preparation, and access to an Employee Assistance Program are available in many locations. These perks can help offset leaner base packages for those prioritizing seasonal income and convenience.
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Healthcare Strength — Corporate and managed-operations roles list medical, dental, and vision coverage alongside other core benefits. These settings also reference PTO, paid holidays, and 401(k) access, indicating a more complete package in specific roles.
Liberty Tax Insights
What We Do
Liberty Tax is income tax preparation at its best: friendly, accurate, and with a money back guarantee. Founded in 1997, Liberty Tax is the fastest-growing tax preparation franchise ever. From its start as Canadian company U&R Tax Depot, Liberty Tax has become an industry leader with a network of over 30,000 tax preparers and almost 16 million individual tax returns prepared. In just 16 years, Liberty Tax has grown to more than 4,000 offices operating in the U.S. and Canada. What makes Liberty Tax unique? We highly support our franchisees and firmly stand by our mission statement. Known for our Liberty wavers, roadside parties, and fun company culture, Liberty Tax has been recognized as raising the bar for all franchises, not just personal income tax-based businesses.
