MSP Business Development Representative

Job Title: Business Development Representative (BDR)
Location: Hybrid (Remote & In-Person for Meetings, Networking, Tradeshows)
Company: i-Tech Support

Company Overview:
At i-Tech Support, we live and breathe technology! As a cutting-edge Managed Services Provider (MSP), we’re on the front lines of cybersecurity, cloud services, and strategic IT solutions. Our team is passionate about empowering businesses with the technology they need to succeed in a fast-paced world. If you’re driven, curious, and excited about the future of technology, we want you to join us in shaping the future of IT!

Position Overview:
We're seeking a Business Development Representative (BDR) ready to take on the world of technology sales. With the power of i-Tech’s industry-leading IT services behind you, you’ll connect with forward-thinking businesses looking for innovative solutions. In this hybrid role, you’ll spend days hunting for new business opportunities, shaking hands at networking events, and closing the loop with key decision-makers. If you're looking for a role where your efforts directly drive growth, this is it!

Key Responsibilities:

• Prospecting & Lead Generation: Identify and engage with potential clients through a variety of channels, such as cold calling, email campaigns, social media outreach, and more. You'll be the go-to person for sparking interest in our transformative IT solutions.
• Networking & Relationship Building: Attend industry events, tradeshows, and client meetings to connect with IT decision-makers, build relationships, and showcase how i-Tech can drive business success through secure, scalable technology.
• Lead Qualification: Have insightful conversations with prospects to uncover their needs and qualify leads for the sales team. You aim to connect the dots between client challenges and i-Tech’s managed services.
• Stay ahead of the Curve: Follow the latest trends in cybersecurity, cloud technology, and IT infrastructure to better understand client pain points and how i-Tech can address them.
• CRM Mastery: Track your interactions and lead progress with precision. Your meticulous notes and data management will ensure a smooth hand-off of leads to our sales executives.
• Collaborate & Innovate: Partner with our marketing and sales teams to align outreach strategies, brainstorm new ideas, and keep the sales funnel full of opportunities. Your input matters here!

BDR Performance Metrics & Expectations:

• Activity Targets:
• 50+ calls and 20+ personalized emails per day.
• 50+ new sales qualified leads (SQLs)per month.
• 12+ client meetings or demos scheduled per month.
• High-quality, targeted leads are essential for i-Tech’s growth and ensure that sales focus on opportunities with the most potential.
• Lead Conversion:
• Achieve a minimum lead-to-meeting conversion rate of 25%.
• Help generate a pipeline of 3-4x the sales expectations per quarter.
• Event Participation:
• Attend weekly networking functions and at least six industry events or tradeshows per quarter to spread the word about i-Tech’s innovative IT services and build a strong referral network.
• Complete follow-up on 100% of event leads within 48 hours of the event’s conclusion.
• Collaboration Goals:
• Work seamlessly with the sales team to contribute to overall revenue targets, ensuring a smooth hand-off of qualified leads and a steady stream of business opportunities.
• Work with sales to reduce the sales cycle by 10-15% through effective lead nurturing and qualification.

Qualifications:

• 2-5 years of B2B sales experience, ideally with a background in technology or MSPs, but if you're passionate about tech and a quick learner, we're open to other industries, too.
• A proven track record of exceeding sales targets and KPIs.
• Excellent communication skills, you can talk tech and translate it into business value.
• Experience using CRM platforms (like Salesforce and HubSpot) to track leads and progress.
• Self-starter with a hunger to learn and stay ahead of tech trends, especially in cybersecurity and IT solutions.
• Willingness to travel for client meetings, networking events, and tradeshows.
• A team player with the ability to collaborate while managing individual responsibilities.

Why Join i-Tech Support?

• Competitive Pay & Commission Structure: Your hard work will be rewarded with a competitive base salary and a lucrative commission plan.
• Exciting Growth Opportunities: As we grow, you grow! There’s ample opportunity for career development in a thriving MSP environment.
• Hybrid Work Flexibility: Enjoy the perfect balance of remote work with opportunities to meet clients and attend exciting industry events.
• Work with Cutting-Edge Tech: From the latest cybersecurity trends to cloud innovation, you'll be at the forefront of technology, helping businesses stay secure and efficient.
• Fun, Collaborative Team Culture: We believe in teamwork, innovation, and having a good time while we work toward achieving our goals!

Benefits

• We offer comprehensive medical, dental, and vision insurance with competitive plan options
• We provide basic life insurance and long-term disability for all our employees
• 401k program with employer match to help you invest in your future
• Paid parental leave to support you and your family
• 22 paid days off (15 PTO + 7 National Holidays)
• Company issued laptop
• Company paid training as necessary
• Opportunities for professional development and growth
• Access to cutting-edge technology and resources