Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.
Project – the aim you’ll have
You will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10+ years with a clean, out-of-the-box implementation on the latest release. Small senior team of developers and architects, direct client contact, fully remote. A long-term engagement with room to grow towards ITOM, CMDB and CSDM work.
Position – how you’ll contribute
- Handle daily incidents, service requests and user questions on the ServiceNow platform, working to agreed SLAs and priority rules
- Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews
- Configure the platform in day-to-day operation: catalogue items, forms, notifications, assignment rules and scheduled jobs
- Keep the platform healthy by monitoring scheduled jobs, integrations and error logs, and acting on what they show before users report it
- Troubleshoot configuration and integration issues at second line: resolve what is a configuration matter, escalate what requires a design change
- Promote changes between environments using update sets, following release and change management rules
- Document administration procedures and build standard operating procedures, so recurring requests become repeatable rather than person-dependent
- Work closely with developers and architects, bringing the platform operations perspective into designs and changes
Expectations – the experience you need
- Valid ServiceNow Certified System Administrator (CSA)
- Valid ServiceNow Certified Data Foundations
- Minimum 2 years of hands-on ServiceNow administration: users, roles, groups, ACLs, update sets, scheduled jobs, notifications, catalogue items and form configuration
- Practical experience with incident, request and change handling in a live production environment with SLAs
- Ability to diagnose configuration and integration errors independently (system and transaction logs, REST payloads) without escalating to a developer
- Fluent English, spoken and written, and comfort with daily direct contact with client stakeholders
- Ownership and independence: a remote role in a small team, with a client that expects its platform administrator to run their own queue
- Working knowledge of ITIL practices
Additional skills – the edge you have
- Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management)
- CMDB and CSDM experience: class model, CI relationships, import sets and data quality
- Exposure to a multi-tenant or managed service provider setup
- Scripting basics (JavaScript, GlideRecord, Flow Designer) for small fixes
- Dutch language, or previous experience working with a Dutch client
Our offer – professional development, personal growth:
- Flexible employment and remote work
- International projects with leading global clients
- International business trips
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
Skills Required
- Valid ServiceNow Certified System Administrator certification
- Valid ServiceNow Certified Data Foundations certification
- At least 2 years of hands-on ServiceNow administration experience, including users, roles, groups, ACLs, update sets, scheduled jobs, notifications, catalog items, and form configuration
- Practical experience handling incidents, requests, and changes in a live production environment with SLAs
- Ability to independently diagnose ServiceNow configuration and integration errors using system logs, transaction logs, and REST payloads
- Fluent spoken and written English
- Ability to work independently and manage an administration queue in a remote, small-team environment
- Working knowledge of ITIL practices
- Experience with ServiceNow ITOM, including Discovery, Service Mapping, or Event Management
- CMDB and CSDM experience, including class models, CI relationships, import sets, and data quality
- Experience with multi-tenant or managed service provider environments
- Scripting basics using JavaScript, GlideRecord, or Flow Designer
- Dutch language skills or previous experience working with a Dutch client
Software Mind Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Software Mind and has not been reviewed or approved by Software Mind.
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Fair & Transparent Compensation — Pay is considered competitive for core hiring markets, with “good salary” cited in multiple locales. Public salary snapshots provide a baseline that helps candidates assess offers and negotiations.
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Flexible Benefits — Remote or hybrid options are prominently highlighted, and a remote‑work program is publicly noted alongside positively cited work‑from‑home experiences. Flexibility around schedules and location is presented as part of the package.
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Wellbeing & Lifestyle Benefits — Private medical care, language classes, sports/fitness support, and learning initiatives are listed for several Central/Eastern European locations, with occasional workation perks promoted. These lifestyle‑oriented offerings complement base pay and can enhance perceived total rewards.
Software Mind Insights
What We Do
Software Mind is a global digital transformation partner with operations throughout Europe, the US and LATAM. Driven by tech and empowered by people, we provide companies with software engineers and autonomous, cross-functional development teams who manage software life cycles from ideation to release and beyond. For over 20 years we’ve been enriching organizations with the talent they need to boost scalability, drive dynamic growth and bring disruptive ideas to life. Our top-notch engineering teams combine ownership with leading technologies, including cloud, AI, data science and embedded software to accelerate digital transformations and boost software delivery. A culture, driven by trust, that embraces openness, craves more and acts with respect enables our experts to create evolutive solutions that support scale-ups, unicorns and enterprise-level companies around the world.
