This role leads L1 teams in monitoring and managing IP/MPLS network incidents, ensuring timely resolution and escalation. It involves overseeing 24x7 network monitoring, adhering to SOPs, and coordinating major incident responses. The position requires basic to intermediate IP/MPLS technical expertise and strong communication skills.
Responsibilities- Lead L1 teams in monitoring and handling IP/MPLS network incidents (Core, Aggregation, Access).
- Ensure accurate incident detection, ticket logging, prioritization, and timely restoration.
- Own escalation management for P1/P2 incidents and coordinate major incident troubleshooting.
- Maintain proactive and clear communication with internal stakeholders and customers during incidents.
- Oversee 24x7 monitoring of IP/MPLS networks using NMS and alarm monitoring tools.
- Track ongoing, intermittent, and recurring network issues, driving corrective actions.
- Ensure strict adherence to Incident Management, Communication, and Escalation SOPs.
- Guide and mentor L1 engineers on IP/MPLS fundamentals, alarm analysis, and SOPs.
You have:
- 6-10 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent.
- IP/MPLS Incident Management: Experience in leading incident detection, logging, prioritization, and resolution.
- Escalation Management: Ability to manage P1/P2 incidents and coordinate major incident response.
- Network Monitoring: Proficiency with NMS and alarm monitoring tools for 24x7 oversight.
- IP/MPLS Fundamentals: Basic to intermediate understanding of IP networking, MPLS architecture (L2VPN/L3VPN), OSPF, and BGP.
It would be nice if you also had:
- Team Leadership/Mentoring: Experience in guiding and mentoring junior engineers.
- Process Adherence: Strong understanding and application of Incident Management SOPs.
- Troubleshooting: Basic skills in analyzing IP/MPLS alarms, connectivity, and performance issues.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
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At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
