As a Managed Services Core Specialist, you will play a crucial role in delivering exceptional support and maintaining the smooth operation of our telecommunications networks. Your primary focus will be on managing and resolving complex issues, ensuring network stability, and providing timely support to our clients.
Responsibilities- Provide L2 Core support for telecommunications networks, ensuring optimal performance and stability.
- Manage incident and change management processes, following established procedures and guidelines.
- Escalate issues to vendors and external partners, maintaining effective communication and collaboration.
- Conduct preventative maintenance activities to minimize network disruptions and ensure high availability.
- Monitor network performance and identify potential issues, implementing proactive measures to prevent service degradation.
- Collaborate with cross-functional teams to resolve complex network-related problems and ensure seamless service delivery.
- Document and maintain accurate records of all support activities, ensuring compliance with industry standards and best practices.
- Stay updated with the latest technologies and industry trends, continuously enhancing your skills and knowledge.
- Provide timely and accurate reporting on support activities, including incident resolution times and service level agreements.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 3+ years of experience in a similar role, preferably in a telecommunications or network operations environment.
- Strong knowledge of telecommunications networks, including core network technologies (3G, 4G and ideally 5G knowledge, with extensive knowledge of EPC- MME, S/P GW, PCRF.
- Experience with vendors like Huawei, Ericsson, Nokia, HPE infra.
- Experience with datacenter infrastructure environments.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
- Familiarity with network monitoring tools and techniques for identifying and resolving network problems.
- Good understanding of incident and change management processes, including ITIL frameworks.
- Effective communication and collaboration skills, with the ability to work in a team environment.
- Willingness to learn and adapt to new technologies and industry best practices.
- Strong attention to detail and a commitment to delivering high-quality support services.
- Ability to work independently and manage multiple tasks simultaneously.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible working arrangements to support work–life balance
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Medical insurance plan and annual reimbursements for dental, eyeglasses, or lenses
- Sports, wellness, and culture reimbursements, including monthly support for activities, kindergarten, and after-school expenses
- Ticket Restaurant e-card and transportation allowance for daily convenience
- Generous referral bonus for referring qualified candidates
- 24+ paid vacation days and three annual bonuses (Performance, Christmas, and Easter)
- Well-being programs to support your mental and physical health
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field
- 3+ years experience in a similar telecommunications or network operations role
- Strong knowledge of core network technologies (3G, 4G, ideally 5G) and EPC components (MME, S-GW, P-GW, PCRF)
- Experience with vendors such as Huawei, Ericsson, Nokia, and HPE infrastructure
- Experience with datacenter infrastructure environments
- Familiarity with network monitoring tools and techniques
- Good understanding of incident and change management processes, including ITIL frameworks
- Excellent problem-solving and analytical skills for troubleshooting complex issues
- Effective communication and collaboration skills
- Willingness to learn and adapt to new technologies and best practices
- Strong attention to detail and commitment to delivering high-quality support services
- Ability to work independently and manage multiple tasks simultaneously
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
