Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics troubleshooting?
If so, then a job as Customer Support Engineer within the ASML Business Line Mature Products & Services team may be right for you.
Role and responsibilitiesThe Customer Support Engineer is responsible for the maintenance, qualification, repair, and installation assistance of ASML systems at customer sites, as well as for the necessary transfer of knowledge to the customer.
Key responsibilities include:
- Evaluate and diagnose problems and make appropriate repairs, working closely with co‑workers, customers, and technical support to isolate and solve issues.
- Monitor, maintain, and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Advise users on appropriate actions to correct malfunctions in a timely manner.
- Train customers in the use and routine maintenance of equipment and answer customer questions in a professional manner.
- Perform administrative and coordination duties, including procedure changes, pass‑downs, work orders, and field service, system problem, and monthly reports.
- Independently and accurately prepare written technical reports.
- Provide appropriate support and assistance to less experienced ASML personnel when required.
- Assist installation teams at customer locations, including new equipment installations, upgrades, and system relocations on multiple platforms.
- Bachelor’s degree in Mechatronics is preferred.
- Proven interest and/or experience in hands‑on technical work, either in a professional environment or during education.
- Strong customer focus and commitment to customer satisfaction.
- Experience working according to strict procedures within defined timelines.
- Demonstrated experience with computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Ability to complete assignments with attention to detail and a high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads.
- Ability to establish and maintain cooperative working relationships with both co‑workers and customers.
- Solid service, process, project, and change management skills
- Strong technical background with a drive toward solutions
- Strong problem analysis skills
- Excellent professional communication skills in English
- Pro‑active mindset with a strong drive for results
- Pragmatic approach and zero‑defect quality mindset
- Flexibility and ability to work in changing environments (no 9‑to‑5 mentality)
- Strong influencing skills, with the ability to motivate, steer, and convince others at all organizational levels
- Ability to act under high pressure
- Affinity with logistical processes
- Capability to learn on the job
This position is based in Migdal HaEmek, Israel. You will be part of the Business Line Mature Products & Services department, which is responsible for the entire installed base of scanners across different platforms. You will report into the Sector Customer Support organization.
The role requires working at customer premises to provide support and maintenance of ASML systems and may include shift work.
High-quality people are a key asset to ASML. We offer competitive compensation and benefits packages to attract and retain the best talent and enable our employees to share in the success they help build. Our rewards philosophy focuses on attracting and retaining professional knowledge and competencies through competitive local market packages.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Bachelor's degree in Mechatronics is preferred
- Proven interest and/or experience in hands-on technical work
- Strong customer focus and commitment to customer satisfaction
- Demonstrated experience with computer applications
- Ability to complete assignments with attention to detail
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
