At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Mortgage Strategic Initiatives SpecialistACCOUNTABILITY STATEMENTSupports the success of a high-performing mortgage organization by helping to champion process improvement practices and culture, which will enhance operational efficiency and member experience. The incumbent uses industry expertise and workflow knowledge to evaluate current mortgage processes and functions.
When opportunities are identified, incumbent will support AVP, Mortgage Strategic Initiatives & Analytics in the development of a project plan that identifies the key steps and associated timelines. Will partner with all areas across Real Estate Lending to include, identifying efficiencies for the enhancement of our processes within our mortgage platform. Incumbent is responsible for a wide range of mortgage projects that impact Real Estate Lending.
ESSENTIAL RESPONSIBILITIES
- Helps support and foster an environment in which continuous improvement in mortgage business processes and services are welcomed and recognized.
- Identifies opportunities to improve work processes, enhance quality of service and productivity, and communicate opportunities.
- Works with staff to support solutions, methods, and training needed for Real Estate Lending’s success. This also involves staying up to date with the latest mortgage best practices and developments, streamlining processes and creating efficiencies.
- Supports all priorities provided by VP, Mortgage Strategy & Transformation to include strategic goals.
- Supports a mortgage and credit union culture focused on a member service, continuous improvement, and performance measurement.
- Supports the implementation of tools and platforms that measure success of process improvement initiatives.
- Supports the Real Estate Lending department general projects as determined by leadership.
- Documents test plans, test cases, executes test cases and assigns test cases to testers for cycle testing and post-production validation.
- Keeps abreast of regulatory, mortgage department policy, procedure and process changes, and communicates information to training and necessary departments within current process.
- The incumbent will assist the M&A process on the integration of mortgage activities from acquired financial institutions into VyStar.
- Supports the mortgage lending team through survey results to drive employee engagement through a variety of facets; events, activities, communication channels such as SharePoint, etc.
- Responsible for collaborating with cross functional teams and identified third parties to document ongoing mortgage lending efforts needed on acquired institutions to prepare for Legal Day 1, through conversion and post conversion.
- Support the management of Real Estate Lending third-party vendors.
- Performs other duties as assigned.
- All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:
- Focus - Focus your full attention by carefully listening to and observing client or member.
- Connect - Consistently be friendly and approachable. Demonstrate your care.
- Understand - Listen empathetically and ask questions (70%/30% rule).
- Counsel - Recommend solutions based on your member’s needs and objectives.
- Advance - Ensure that member’s expectations were exceeded.
- Verify necessary follow-up actions.
QUALIFICATIONS
EDUCATION
- High School Diploma or GED is required.
- Bachelor’s degree preferred.
- Continuing education is required for mortgage industry updates and regulatory environment.
EXPERIENCE
- Minimum 5 years of mortgage lending industry experience required.
- Experience with mortgage processes, products, guidelines and loan regulations are required.
- Minimum 2 years of testing mortgage originations with servicing preferred.
KNOWLEDGE, SKILLS & ABILITIES
- Demonstrates an understanding of the mergers and acquisition process.
- Very strong analytical, comprehension and problem-solving skills
- Strong verbal and written communication skills.
- Avid and positive team player who works well across a multi-disciplined organization and possesses strong personal integrity.
- Ability to work independently and is a self-starter.
- Ability to prioritize tasks, work on multiple assignments and manage rapidly changing assignments in a team environment.
- Exhibits flexibility and willingness to take on new responsibilities and assignments.
- Demonstrates advanced proficiency in Microsoft Office Suite applications (i.e., Word, PowerPoint, Excel, and Visio), and SharePoint.
- Development and Training experience is preferred.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to twenty pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
VyStar Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about VyStar Credit Union and has not been reviewed or approved by VyStar Credit Union.
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Parental & Family Support — Parental and family supports include parental/family care leave and adoption assistance that are explicitly highlighted. These supports are positioned as differentiators beyond standard offerings.
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Leave & Time Off Breadth — Paid time off, a defined set of paid holidays, and paid volunteer time collectively signal broad time‑off provisions. These elements reinforce work‑life balance and community engagement.
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Wellbeing & Lifestyle Benefits — Wellness programming spans health screenings, fitness challenges, and gym discounts, complemented by multiple employee resource groups. The infrastructure indicates sustained investment in employee wellbeing and belonging.
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What We Do
VyStar Credit Union is the second-largest credit union headquartered in Florida and now serves over 770,000 members with assets totaling $11 billion. VyStar is the largest mortgage lender in Northeast Florida and one of the major employers in the region with over 2,000 employees. VyStar membership is open to everyone who lives or works in the 49 contiguous counties of Central to North Florida, 10 Southern Georgia counties, and past and present military members and their families all over the world. Today, the driving VyStar philosophy continues to be offering highly competitive pricing, giving members high-yielding savings products, low loan rates, and low-or no-fee financial services. This commitment makes finding affordable, quality financial products and services a reality for our members. This page is a moderated channel, meaning all comments will be reviewed for appropriate content. Please show respect to those you are addressing when submitting comments. Comments that are off-topic or include abusive or vulgar language, spam, hate speech, personal attacks, advertisements, or endorsements of products or similar content will be deleted. We reserve the right to determine which comments are acceptable for this page. We will, however, post and attempt to comment on legitimate questions and concerns.
