JOB SUMMARY:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Retrieve voice mail messages and forward them to appropriate personnel in a timely manner.
- Answer incoming telephone calls, determine the purpose of callers, and direct calls to the appropriate personnel or department.
- Take accurate messages and deliver them via email to appropriate personnel when they are unavailable.
- Respond to general inquiries about the organization and provide callers with information such as addresses, directions, and basic service details.
- Welcome and assist on-site visitors, determine the nature of their business, and notify appropriate personnel of their arrival.
- Schedule and manage daily appointments for all Loan Officers using Office Tracker or other designated scheduling systems.
- Maintain and update process manuals for each assigned location.
- Maintain responsibility for lobby areas, including opening and locking doors as required and ensuring the lobby remains clean, organized, and professional in appearance.
- Order and maintain office and lobby supplies to ensure adequate inventory.
- Perform general clerical duties as assigned, including filing, photocopying, scanning, and collating documents.
- Complete all position-specific compliance, regulatory, and other required training within designated timeframes.
- Perform other duties and special projects as assigned.
- Adheres to Seacoast Bank’s code of conduct.
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent required.
- Proficiency in Microsoft Word and Excel required.
- Ability to learn and use internal systems and office technology.
- Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals.
- Ability to write routine reports and correspondence.
- Strong verbal communication skills with the ability to speak effectively with customers, visitors, and employees.
- Professional demeanor with a strong customer service focus.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Proficiency in Microsoft Word and Excel
- Ability to learn and use internal systems and office technology
- Ability to read and interpret safety rules, operating instructions, and procedural manuals
- Ability to write routine reports and correspondence
- Strong verbal communication skills
- Professional demeanor with a strong customer service focus
Seacoast Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Seacoast Bank and has not been reviewed or approved by Seacoast Bank.
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Leave & Time Off Breadth — Paid holidays, vacation/PTO, and sick leave are part of the package, with bank holidays providing additional time off beyond standard PTO.
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Retirement Support — A 401(k) with company match and profit sharing are offered, alongside an active employee stock purchase plan that broadens long‑term wealth‑building options.
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Wellbeing & Lifestyle Benefits — Medical, dental, vision, wellness program, EAP, flexible spending accounts, tuition reimbursement, and banking‑service perks (e.g., free accounts and safe‑deposit box) round out total compensation beyond base pay.
Seacoast Bank Insights
What We Do
Since 1926, Seacoast Bank has succeeded through a clear vision, planned strategic growth and talented, professional employees. Seacoast provides integrated financial services including commercial and consumer banking, wealth management and mortgage services to customers at 85 full-service branches across Florida, and through advanced mobile and online banking solutions. Seacoast Bank is the wholly owned subsidiary bank of Seacoast Banking Corporation of Florida (NASDAQ: SBCF), one of the largest community banks headquartered in Florida and is Member FDIC/Equal Housing Lending. As of 2023, Seacoast Bank has just under 1,600 associates, $15 billion in assets and $12 billion in deposits. Our Vision: To be the trusted advisor of choice to the customers, businesses, and communities we serve. Our Four Promises: We believe that our greatest assets will always be our people — local bankers who are knowledgeable about the communities we serve and dedicated to an exceptional customer experience. For nearly a century, Seacoast Bank’s commitment to customers has remained the same and is summarized by its Four Promises. We promise to: 1. Get you comfortable with the right products and the right team to serve you 2. Make your day-to-day banking simple 3. Resolve out-of-the-ordinary items responsively 4. Invest in you and your community Please note: This page is intended to be an informational place for our customers and employees to connect and interact. To ensure that visiting our LinkedIn page is a great experience for everyone, we have a several guidelines that we ask you to follow. The Seacoast Bank Social Media Terms Of Use can be viewed at https://www.seacoastbank.com/agreements-and-disclosures/social-terms.
