Mortgage Quality Control Analyst

Position: Mortgage Quality Control Analyst

Department: Quality Control

Reports To: Quality Control Manager 

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920 

Remote: NO

Exempt: YES

Compensation & Benefits: $ 59,700 -$64,400 annual salary.

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan. 

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

The Mortgage Quality Control Analyst is responsible for conducting Quality Control Audits in compliance with agency guidelines and MSF’s Quality Control Plan. Additionally, this role provides support for other auditors by answering questions and offering training as needed. The QC Underwriter and Auditor ensure a high standard of credible and reliable customer service for both internal and external stakeholders, with a strong focus on loan review quality and compliance.

Essential Functions:

• Perform comprehensive post-closing quality control audits of residential mortgage loan files to ensure compliance with investor, agency, company, state, and federal requirements.
• Review loan documentation to identify deficiencies, regulatory violations, data integrity issues, and potential risks that could result in loan ineligibility, repurchase exposure, or the inability to sell loans on the secondary market.
• Analyze findings and determine the root cause of defects, accurately documenting observations, conclusions, and supporting evidence.
• Communicate audit findings effectively and in a timely manner with operations staff and business partners to facilitate issue resolution, corrective actions, and process improvements.
• Escalate material findings, suspected fraud, compliance concerns, or trends that may pose significant operational or financial risk to Quality Control Management.
• Maintain thorough and accurate documentation of all audit activities, findings, and correspondence within the Company's Quality Control software and related systems.
• Manage multiple audits simultaneously, effectively prioritize workload, and consistently meet established productivity standards and regulatory deadlines.
• Remain current on agency, investor, state, and federal mortgage lending guidelines and participate in ongoing training and professional development to maintain industry knowledge and expertise.
• Assist with reverification activities, targeted reviews, special projects, and other quality control initiatives as assigned.
• Identify recurring defects, emerging trends, and process improvement opportunities, and communicate recommendations to Quality Control Management to enhance operational effectiveness and mitigate risk.
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, colleagues, investors, auditors, and vendors.
• Perform other related duties or projects as assigned.

Knowledge Skills and Abilities: 

• Mortgage & Regulatory Knowledge: Comprehensive knowledge of Conventional, FHA, and VA residential mortgage lending guidelines. Working knowledge of investor, agency, regulatory, and secondary market requirements, with the ability to identify compliance and loan eligibility concerns.
• Systems & Software: Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Experience utilizing Loan Origination Systems (LOS)—preferably Encompass—and the ability to quickly adapt to new technologies.
• Analytical & Critical Thinking: Strong investigative and risk-assessment skills with the ability to identify recurring defects, trends, and root causes.
• Communication & Collaboration: Excellent verbal, written, and interpersonal communication skills. Professional demeanor with strong customer service skills to interact effectively with management, investors, auditors, and vendors.
• Organization & Autonomy: Exceptional attention to detail and organizational skills. Ability to multitask, manage multiple priorities, work independently with minimal supervision, and meet strict deadlines in a fast-paced environment.
• Discretion & Compliance: Ability to follow written/verbal instructions, exercise sound judgment, maintain confidentiality of sensitive information, and successfully pass a background check.

Experience & Education

• Required Experience: Minimum of three (3) years of residential mortgage underwriting, quality control, auditing, compliance, or related mortgage operations experience.
• Preferred Experience & Qualifications:

• Previous experience performing post-closing quality control reviews, mortgage compliance audits, or quality assurance testing.
• Experience using the Encompass Loan Origination System.
• Experience using ACES Quality Management software or other mortgage quality control platforms.
• Experience with USDA loan programs and guidelines.
• Knowledge of reverification processes, fraud detection techniques, and defect classification methodologies.

Physical Requirements:

• Stationary Position: Prolonged periods sitting or standing at a desk and working on a computer.
• Mobility: Occasional movement inside the office to access machinery or visit other workstations.
• Lifting & Physical Demands: Occasional lifting up to 10 pounds. Must be able to push, pull, bend at the knees and waist, twist at the waist, raise and hold arms overhead, turn head/neck/shoulders, and grasp tools or office items with hands as needed throughout the workday.

MSF is an equal opportunity employer. All candidates for employment are considered equally and no distinction is made on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status.  MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function should contact Human Resources.