Uhlig LLC is a fast-growing, advanced-technology publishing company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and services to customers throughout North America, and is a national leader in the field of cross-media, variable-content publishing. Ambitious, imaginative individuals who embrace change and enjoy expanding the boundaries of traditional design and communication will thrive in our fast-paced, innovation-centered culture.
Summary: Our Mortgage Processors are responsible for upholding established processes and workflows in order to assist with the production of all of WelcomeLink’s web-based products while enforcing quality standards and proper data reporting.
Description: We are seeking an efficient and detail-oriented professional to join our company as a Mortgage Processor in our residential division. Our Mortgage Processors are responsible for upholding established processes and workflows in order to assist with the production of all web-based products while enforcing quality standards and proper data reporting. Successful candidates will demonstrate process and organizational efficiencies, deadline management and resolution management and be committed to delivering the highest quality of each product possible.
Industry: This position is part of our residential division, which provides communication solutions in both print and digital formats to condominiums, cooperatives and homeowners associations throughout the United States and Canada.
Responsibilities: Our Mortgage Processors assist with the production of all our web-based products. Other responsibilities include:
- Processing orders through a variety of tasks such as list processing, custom bank questionnaire processing, document clean-up, sending orders to print, scanning and uploading documents or performing manual workflows
- Identifying, researching and resolving production issues
- Handling inquiries including calls, emails and system notes
- Coordinating with the customer support and fulfillment departments to meet product completion deadlines
- Monitoring production queues according to set priorities and completion dates
- Sorting incoming mail
- Coordinating with the implementation departments to identify software needs
- Assisting with administrative tasks including reporting, invoicing and collections
- Other projects as assigned
Experience: At least two years of experience as a customer service team member or similar team environment is required. Familiarity with printing and mailing principles in a production environment, residential underwriting or loan standards and real estate transactions experience is strongly preferred. Understanding of titles to land, homes, settlement statements, loan documents and title insurance commitments strongly preferred.
Education: A bachelor’s degree is preferred. Certification as a notary public is preferred. Equivalent work experience, with excellent references, will also be considered.
Personal Attributes: Candidates must be extremely efficient and accurate. Other relevant attributes include:
- Attention to detail
- Resourcefulness and problem-solving skills
- Excellent communication skills
- Ability to adapt to change
- Punctuality
- Reliability
- Ability to lift at least 50 pounds
- Ability to work additional hours based on peak production volumes
Technical Skills: Candidates must have general technical skills, including proficiency with Internet tools, telephone systems and software and other common tools. A familiarity with Microsoft Word and Excel is required.
Other: We work in a modern, technologically advanced office environment that promotes a courteous, collaborative culture. We offer a full benefits package that includes medical, dental, life and long-term disability insurance; 401(k) with matching; paid holidays and paid time off. We also offer generous opportunities for continuing work-related education and career advancement. Uhlig LLC is an equal opportunity employer.
No agency inquiries accepted.
#LI-Onsite
#LI-RP1
Skills Required
- At least two years of experience as a customer service team member or similar team environment
- Familiarity with printing and mailing principles in a production environment
- Residential underwriting or loan standards and real estate transactions experience
- A bachelor's degree
- Certification as a notary public
What We Do
WHERE PASSION MEETS PREPARATION The story of Uhlig is, above all, a story about people – the editors, designers, managers, production experts and software engineers in our company who routinely transform complex problems into unexpected and elegant solutions. With backgrounds as diverse as genetic research and the United States Air Force, Harvard University and industrial design, our employees all share several essential traits: imagination, energy, discipline – and the resourcefulness that is required to turn new ideas into reality. VALUES At Uhlig, we believe that success is not a product of luck or timing, but rather the long-term application of fundamental values to practical goals. That systematic, principled progress is a cornerstone of our company culture, and is reflected in the products and services we create, which emphasize the same values that have been so important to our development as a company. WORKPLACE When it comes to your working life, every detail matters. From the quality of the light and the angle of your chair, to the quality of the schools and the availability of great medical care for your children, we know that countless factors go into making the perfect working experience. OPPORTUNITIES If you are a resourceful, motivated person who is looking for a position that will challenge your skills, fuel your creativity and reward your hard work, we may have an opportunity for you
