Responsibilities
- Review all new loan applications within 72 hours of receipt of file to ensure compliance with all investor agency/federal compliance guidelines.
- Update loan files, the mortgage computer system, and the tracking system as information is received; prepare final loan package for closing and final approval.
- Determine information needed from customers to successfully process the loan, obtain credit reports, order appraisals, title binders, surveys and tax transcripts; mail verification of deposit, verification of employment, and verification of mortgage forms, and update loan files and tracking systems when forms are returned.
- Review and analyze credit documents for accuracy and compliance with investor/ agency guides. Identify potential problems and discusses them with loan officer and/or supervisor.
- Serve as the contact for borrowers, sellers, and agents involved in loan file, notifying and working with them to resolve any problems that may arise.
- Submit the loan file directly to the underwriting department without prior review from supervisor. If necessary prepare cover letter highlighting compensating factors. Follow up on all outstanding underwriting conditions and resubmit as needed.
- Provide calculation of borrower’s income according to investor/agency guides, including but not limited to borrowers with multiple sources of income.
- Follow and monitor the schedule of closing with title companies.
- Prepare loan file for closing, hazard insurance binder, H06 for condominiums and PUDs, complete TRID checklist.
- Final HUD review.
- Update loan officers with current file status weekly.
- Assist post-closing with any investor pend issues.
- Remain informed of all aspects of investor/agency/compliance policies that affect the processing of mortgage loans.
- Remain knowledgeable of all loan programs offered.
- Respond in a timely manner to quality control inquiries/exceptions on all audit reviews.
Bell Bank Culture, Policy and Accountability Standards
- Know and live Bell Bank’s values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Education, Experience, and Other Expectations
- H.S. Diploma or General Education Degree (GED)
- 2-4 years of mortgage loan processing experience.
Knowledge, Skills, and Abilities
- Full understanding of FHA/VA, FNMA, FHLMC, FDIC Compliance, ATR/QM, mortgage audit underwriting, appraisal and investor guidelines.
- Proficient computer and accurate typing skills.
- Ability to function efficiently and effectively under deadlines and stress while maintaining a professional and mature profile.
- Ability to manage time, prioritize and multi-task.
- Ability to work extremely well with internal and external customers using excellent written and oral communication skills.
- Detail oriented with the ability to put puzzle pieces together.
- Ability to work well with people with diversified personalities.
- Ability to work as a team member.
- Self-motivated to research and problem solve.
Skills Required
- High school diploma or General Education Degree (GED)
- 2-4 years of mortgage loan processing experience
- Understanding of FHA and VA loan guidelines
- Understanding of FNMA and FHLMC guidelines
- Understanding of FDIC compliance requirements
- Understanding of ATR/QM requirements
- Understanding of mortgage audit underwriting, appraisal, and investor guidelines
- Proficient computer and accurate typing skills
- Ability to work efficiently under deadlines and stress
- Ability to manage time, prioritize, and multitask
- Excellent written and oral communication skills
- Detail-oriented problem-solving ability
- Ability to work effectively with diverse personalities and as a team member
- Self-motivation to research and resolve problems
Bell Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bell Bank and has not been reviewed or approved by Bell Bank.
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Strong & Reliable Incentives — Bonuses and performance incentives are a recurring component of pay, including in some frontline and part-time roles. Variable pay appears to augment base salaries across multiple job families.
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Equity Value & Accessibility — An employee stock ownership plan is highlighted alongside profit sharing, giving employees accessible ownership participation. This structure can add long-term value beyond base pay.
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Leave & Time Off Breadth — Paid vacation and holidays, bereavement leave, and paid volunteer hours are included. Parental leave options (maternity, paternity, adoption) further broaden time-off coverage.
Bell Bank Insights
What We Do
People matter at Bell Bank – and it shows in how our team members treat each other, our customers and those around us. As members of the Bell Bank family, we provide unequaled personal service, working in the best interest of those we serve. Our award-winning workplace promotes success, recognizes achievement – and offers an environment focused on having fun while helping others. At Bell, we build careers. We build community. We positively impact lives around us. Employees are actively encouraged to volunteer (receiving 16 hours of paid volunteer time annually), and our unique Pay It Forward initiative has empowered more than $17 million in employee giving to people and causes we care about. Founded in 1966 and headquartered in Fargo, North Dakota, Bell has grown to become one of the nation’s largest independently owned banks. A family- and employee-owned company, Bell has full-service bank locations in North Dakota, Minnesota, and Arizona and mortgage offices in multiple states. Bell Bank is a Member FDIC, Equal Employment Opportunity Employer and an Equal Housing Lender (we lend without regard to race, color, religion, national origin, sex, handicap or familial status). Investment and wealth management services are not FDIC insured, have no bank guarantee, may lose value, not a deposit and not insured by any federal government agency.
