Mortgage Market Leader

Purpose of the role

To manage business development and set the strategic direction. Provide support to the bank's senior management team, and to manage business development risk across the organisation. 

Accountabilities

• Development of strategic direction for business development, including the implementation of up to date methodologies and processes.
• Management of business development activities, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of business development stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for business development.
• Management of business development risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s business development and compliance functions.  .
• Monitoring the financial performance of the business development department, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Mortgage Market Leader, where you’ll play a key role in growing residential mortgage business through close partnerships with brokers and intermediaries. You’ll take the lead in building and maintaining relationships that generate a steady flow of new opportunities, turning these into active pipeline and completed lending. Alongside this, you’ll stay close to market trends to identify new ways to grow and strengthen the mortgage proposition.

You’ll also play an important part in making sure activity is delivered in a well‑controlled way, working with governance, risk, and compliance teams across the UK and Crown Dependencies. This includes supporting third‑party oversight, financial crime requirements, and ensuring alignment with regulatory expectations and internal frameworks.

As a visible presence in the market, you’ll represent Barclays at key industry events and act as a trusted contact for a wide range of external stakeholders, including developers, estate agents, housing organisations, regulators, and high-value clients. Internally, you’ll contribute to product and cross-team activity, helping connect commercial priorities with governance and customer outcomes.

This is a varied role that combines business growth, external engagement, and oversight, where your ability to build relationships, navigate complexity, and keep things moving will make a real difference.

To be successful as a Mortgage Market Leader, you should have experience with:

• Residential mortgage lending, including a clear understanding of products and mortgage intermediaries.
• Building and maintaining relationships with mortgage brokers to generate new business opportunities.
• Supporting or working within governance, risk, and compliance frameworks in a financial services setting.
• Representing an organisation externally and engaging with senior stakeholders, clients, and industry partners.

Some other highly valued skills may include:

• Relevant qualifications such as CeMAP.
• Confidence in communicating with a wide range of stakeholders, including senior leaders and external partners.
• Ability to balance commercial goals with regulatory and governance expectations.
• Awareness of mortgage advice to support credible conversations with mortgage intermediaries.
• Energy and motivation to build business momentum in a competitive market.
• Coaching or supporting colleagues as part of a collaborative team environment.
• Adaptability and openness to change as market conditions evolve.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Jersey.