Mortgage Lender Supervisor

GENERAL DESCRIPTION OF POSITION

Solicits residential first mortgages through contacts with Realtors, builders, and developers. Interview loan applicants and makes credit decisions.

Supervises designated Mortgage Loan Originators. Provides strategic direction and leadership to ensure corporate and divisional goals are met. This position is responsible for working with the management team to ensure mortgage loan production meets established objectives while assuring the production meets quality standards and compliance guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Work with assigned branch office to ensure awareness of home loan products. This duty is performed daily.

2. Handle referrals from branch office and provide appropriate follow-up. This duty is performed daily.

3. Develop referral contacts (realtors, builders, professional and personal contacts). This duty is performed daily.

4. Analyze financial data to determine creditworthiness. This duty is performed daily.

5. Maintain knowledge of available loan products, processing procedures and underwriting guidelines. This duty is performed daily.

6. Take borrower applications. This duty is performed daily.

7. Utilize communication and access of daily rates, credit reports and AUS responses and transmitting to processor. This duty is performed daily.

8. Collect appropriate documentation from each applicant and deliver loan package to processor in a timely manner. This duty is performed daily.

9. Maintain high levels of customer service while managing each applicant's and support staff's expectations. This duty is performed daily.

10. Attend and participate in all lending meetings as required. This duty is performed as needed.

11. Complete BSA/AML training and other compliance training as necessary. This duty is performed as needed.

12. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.

13. Supervise designated mortgage originators. This duty is performed daily.

14. Set and monitor production and income target goals for originators. This duty is performed weekly.

15. Keep originators informed of new products, changes in procedures or products, and any other tools that will help them be more productive. This duty is performed daily.

16. Be present in the field to assist with sales to market realtors, closing agents, attorneys, and other centers of influence to aid in production for the market originators. This duty is performed daily.

17. Work with operations manager to insure good flow between production and operations/processing. This duty is performed monthly.

18. Monitor service levels delivered to customers. This duty is performed daily.

19. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 6 years related experience and/or training, and 3 years related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key, Accounting, Other, Spreadsheet

Basic: Presentation/PowerPoint, Word Processing/Typing

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a small group (1-3) of employees in the same or lower classification. Assigns and checks work; assists and instructs as required, but performs same work as those supervised, or closely related work, most of the time. Content of the work supervised is of a non-technical nature and does not vary in complexity to any great degree.

Supervises the following departments: Mortgage

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is frequently required to sit; and occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; depth perception; and ability to adjust focus.

ADDITIONAL INFORMATION

Not indicated.

Qualifications Education Preferred Bachelors or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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