Mortgage Lender I

Mortgage Lender I
Platte Valley Bank

JOB SUMMARY:  
Develop a consistent, increasing pipeline of residential real estate loans through exceptional customer service and referrals from local Realtors, business professionals, and community leaders. Ensure consistent and efficient handling of loan requests throughout the processing of the loan. Research, resolve problems and respond to customers’ inquiries on account status. Cross sell other bank services and refer customers to other departments / subsidiaries as appropriate. Keep informed of changes in bank services or procedures.

RESPONSIBILITIES: 
ESSENTIAL FUNCTIONS:

1. Establish referral network with Realtors, business and community leaders.
2. Advise customers on details of various in-house and secondary market loan options.    
3. Ensure customer satisfaction through high quality, responsive customer service.
4. Assist in marketing and advertising of mortgage services.
5. Submit loans to automated underwriting and monitor findings, as needed.
6. Advise customers on details of Home Equity Lines of Credit (HELOC’s).
7. Actively contact customers with overdue loan payments, attempting to collect, negotiating payment plans, and resolving customer inquiries.  
8. Structure construction loans to match customer needs within PVC guidelines.
9. Monitor draw requests for required documentation including lien waivers.
10. Inspect property or order outside inspections, if needed prior to funding draw requests.
11. Compare actual disbursements to the construction budget for potential cost overruns.
12. Call on prospective customers.
13.  Other duties as assigned. 

REQUIREMENTS:
Minimum Qualifications:

1. Post high school education and two years financial industry experience preferred.  Previous sales experience helpful.
2. Math proficiency and aptitude.
3. General areas of competency:  decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management.
4. Demonstrated record of achievement in social and/or extracurricular and leadership skills.
5. Demonstrated aptitude to handle sensitive operational transactions and customer relationships.
6. Professional appearance.
7. Demonstrated interpersonal skills.
8. Effective oral and written communication skills (including telephone).
9. Self-sufficient/self-starting.
10. Ability to adjust to flexible hours.
11. Strong interest in and ability to sell products and services.
12. PC experience and knowledge of mortgage loan origination software and automated underwriting systems preferred.
13. Deposit Platform experience helpful.
14. Must be capable of working with and maintaining the confidentiality of sensitive information.

Physical Requirements:
Light Work - exerting up to 20 pounds of force occasionally, and/up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.
You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above.

Machines Used:
Computer, scanner, fax, copier, telephone

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.