The Role
Manage a high-volume pipeline of post-submission mortgage cases from application through completion. Responsibilities include submitting DIPs, communicating with lenders, customers, conveyancers, and surveyors, chasing offers, checking documents, monitoring lender service levels and rate changes, and ensuring cases progress accurately and efficiently. The role requires strong mortgage process knowledge, organisation, customer focus, and flexibility in a fast-paced remote team environment.
Summary Generated by Built In
Meet the Mortgage Case Management Team
We’ve got a great team made up of 21 Case Managers and 3 Team Leaders. Our Case Managers take care of Keying DIPs and applications and guiding mortgage cases from Submission to completion. They really know their stuff and are trusted to get things done the right way.
This setup means we can tailor the mortgage journey to each customer. We move quickly, collaborate closely, and back each other all the way. Whether someone’s staying put or making a big move, we’re here to make mortgages feel a whole lot easier.
How we work
How we work
The role is 39 hours per week worked on a shift pattern:
- Monday to Thursday: 9:00–17:30.
- Friday: alternating each week between 9:00–16:30 and 10:00–17:30 — giving an earlier finish every other week.
- Saturdays: not currently in the rota; offered as voluntary overtime.
What will you be doing?
As an experienced Case Manager, you’ll play a pivotal role in progressing customer mortgage applications from submission through to completion - at speed and with precision. You’ll be part of a high-performing team that thrives under pressure and delivers industry-leading service at scale.
Key Responsibilities
- Own a large pipeline of post-submission mortgage cases (100-140+), ensuring all cases progress efficiently through to completion.
- Act as the key liaison between customers, lenders, conveyancers, and surveyors, delivering clear, proactive updates at every stage.
- Work closely with our team of Mortgage Experts to secure the best outcomes for every client.
- Handle DIP submissions, lender communications, offer chasing, and document checks.
- Stay ahead of lender service levels, rate changes, and policy updates to keep cases on track and optimise turnaround times.
- Specialise in a defined part of the process, becoming a subject matter expert in your area.
- Be part of a fast-paced, agile environment where change is constant, and responsiveness is everything.
What do we need from you?
We’re after the best of the best, people who know mortgages inside out, thrive in fast-paced environments, and genuinely care about doing a great job.
- At least 2 years' experience in a high-volume, end-to-end mortgage case management role.
- Confident managing a large caseload with tight timelines — while staying organised and detail-focused.
- A solid understanding of the full mortgage process and lender requirements.
- Comfortable navigating rate changes, lender SLAs, and keeping everything moving at pace.
- A real team player with a customer-first mindset and a flexible approach to shifts and Saturday as overtime
What you’ll get in return
We believe that great people deserve great rewards and we’ve built a benefits package to match:
- £32,000 basic salary
- Tiered performance-based salary banding up to £36,000
- 100% Remote working
- 25 days annual leave plus bank holidays, your birthday off, a moving house day, and two additional company-wide wellbeing days
- Work from anywhere in the world for up to 25 working days per year
- Access to private medical insurance (subsidised)
- Sick pay and income protection insurance
- Critical illness cover and death-in-service benefit
- Enhanced parental and adoption pay
- Long service recognition (up to £3,000)
- Casual dress code and a relaxed, high-energy culture
Plus access to mental health support and so much more…
About
We're not your average mortgage brokerage. We’re a fast-moving, ever-evolving fintech on a mission to disrupt the industry. With a buzzing, high-energy environment, we’re constantly pushing boundaries to deliver smarter solutions and better outcomes for our customers. Change is constant here, and so is our drive to work faster, think bigger, and raise the bar.This is a place for top performers. People who thrive under pressure, embrace challenge, and want to be part of building something exceptional. We move fast, demand excellence, and celebrate those who bring passion, accountability, and fresh ideas to the table.At the heart of everything we do are our behaviours: Care personally, challenge directly, put people first, keep exploring, love what you do, and always be accountable.If that sounds like you, we want you on the journey with us.
Skills Required
- At least 2 years of experience in a high-volume, end-to-end mortgage case management role
- Ability to manage a large caseload with tight timelines while remaining organised and detail-focused
- Solid understanding of the full mortgage process and lender requirements
- Ability to navigate rate changes and lender service-level agreements
- Team-oriented, customer-first mindset
- Flexible approach to shifts and voluntary Saturday overtime
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The Company
What We Do
Mojo is a free online mortgage broker and part of the Houseful group of companies (Zoopla, Prime Location, Hometrack). We use cutting-edge tech and expert in-house advisers to make getting a mortgage feel less like the 1980s and more like the 21st Century. That means no taking time off work for appointments in a stuffy broker’s office, no waiting on hold for updates on your application, no piles of paperwork and, most importantly, no fees. At Mojo Mortgages we can compare thousands of deals from across the entire market giving you a personalised mortgage recommendation and a Mortgage in Principle in 15 minutes. What’s more, we’ll handle your entire application for you – making all the necessary phone calls and arrangements for you until your mortgage is in place. Whether they write code or help customers, everyone in our fast-growing team is united by a belief that getting a mortgage doesn’t have to be a headache. For mortgage advice without fees and an application process without fuss, visit us at mojomortgages.com
