The Role
Originate and manage mortgage loan applications, pre-qualify prospects, work with underwriting and operations to ensure compliant, timely closings, maintain regulatory and product knowledge, provide high-quality client service and cross-sell bank products.
Summary Generated by Built In
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Minimum Experience: Minimum of 10 years' experience in financial services, primarily in mortgage lending and mortgage production.
Required Knowledge, Skills & Abilities: Nationwide Mortgage Licensing System and Registry (NMLS) registration required. Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Knowledge of federal banking regulations and compliance requirements. Knowledge of Fannie Mae, Freddie Mac, FHA, USDA, VA, & Jumbo loan underwriting guidelines. Broad knowledge of bank products and services. Excellent verbal and written communication skills. Excellent organizational and critical thinking skills with a strong attention to detail. Effective sales acumen and negotiation skills. Effective interpersonal skills, including public speaking and presentation skills. Must be able to multi-task competing priorities to meet tight deadlines. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp. This position may require successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.
Job Summary:
A Mortgage Advisor (MA) should demonstrate commitment to delivering distinctive service. This position will be responsible for originating substantial mortgage loan volume and loan revenue in accordance with Pinnacle's values and mission. The MA should be knowledgeable of underwriting guidelines to assure timely loan funding and compliant with all state/federal regulations and investor requirements.
Job Duties and Responsibilities:
A Mortgage Advisor (MA) should demonstrate commitment to delivering distinctive service. This position will be responsible for originating substantial mortgage loan volume and loan revenue in accordance with Pinnacle's values and mission. The MA should be knowledgeable of underwriting guidelines to assure timely loan funding and compliant with all state/federal regulations and investor requirements.
Job Duties and Responsibilities:
- Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Market mortgage products and services provided by Pinnacle Mortgage. Pre-qualify client prospects in a thorough and timely manner, matching the client's mortgage needs with the appropriate loan program and risk appetite. Complete mortgage loan applications. Work with client to prepare and complete loan applications for submission to the loan processing and underwriting teams. Run and review AUS findings on each file, if applicable. Request a rate lock or rate lock extensions. Maintain contact with client prior to loan submission, setting expectations regarding the timeline of the application and closing process and client requirements. Communicate loan decision to client and set expectations regarding the timeline of returning required documentation. Meet regularly with Mortgage Client Coordinator to manage and review mortgage pipeline. Work with Client Coordinator to manage client escalations. Communicate with the Mortgage Operations team to ensure all information regarding the Mortgage Loan is included in the loan file. Work with Underwriting and Client on restructures, if applicable. Address changes of circumstance. Ensure compliance with the Firm's credit and mortgage lending policies and Federal regulations for all loans under their responsibility. Maintain current knowledge of mortgage industry. Stay up to date with current mortgage trends, products, policies, and processes. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Perform other related duties and responsibilities as assigned.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: High School Diploma or Equivalent -- College degree is preferred.
Minimum Experience: Minimum of 10 years' experience in financial services, primarily in mortgage lending and mortgage production.
Required Knowledge, Skills & Abilities: Nationwide Mortgage Licensing System and Registry (NMLS) registration required. Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Knowledge of federal banking regulations and compliance requirements. Knowledge of Fannie Mae, Freddie Mac, FHA, USDA, VA, & Jumbo loan underwriting guidelines. Broad knowledge of bank products and services. Excellent verbal and written communication skills. Excellent organizational and critical thinking skills with a strong attention to detail. Effective sales acumen and negotiation skills. Effective interpersonal skills, including public speaking and presentation skills. Must be able to multi-task competing priorities to meet tight deadlines. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp. This position may require successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.
Skills Required
- Minimum of 10 years' experience in financial services, primarily in mortgage lending and production.
- Nationwide Mortgage Licensing System and Registry (NMLS) registration.
- High School Diploma or equivalent.
- College degree.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) or related software.
- Knowledge of federal banking regulations and compliance requirements.
- Knowledge of Fannie Mae, Freddie Mac, FHA, USDA, VA, and Jumbo underwriting guidelines.
- Experience originating mortgage loans and producing loan volume.
- Ability to run and review AUS findings and manage underwriting interactions.
- Excellent verbal and written communication, client service, and presentation skills.
- Effective sales acumen and negotiation skills.
- Ability to multi-task, meet tight deadlines, and strong attention to detail.
- Willingness/ability to complete SAFE Act registration and fingerprinting within required timeframe.
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
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The Company
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
