Monitoring Tools Engineer

Job Description:

• Project Description:

  Role Overview:
  We are hiring a Mid-Level Support Engineer to manage and optimize our monitoring framework using OpenText (OBM, APM, SiteScope, OO & NNMi), Dynatrace, and SolarWinds. This role will focus on proactive monitoring, root cause analysis, automation, and service improvements across critical IT infrastructure and applications.
• Responsibilities:

  Key Responsibilities:
  - Configure, tune, and optimize monitoring rules, dashboards, and alerts across OBM, Dynatrace, and SolarWinds.
  - Perform deep-dive analysis of recurring incidents and drive problem resolution.
  - Collaborate with development, infrastructure, and DevOps teams to improve observability and reduce noise in monitoring.
  - Develop custom scripts and automation for monitoring integrations and alert enrichment.
  - Conduct capacity planning, performance tuning, and predictive analysis using monitoring tools.
  - Mentor and support L1/L2 engineers in troubleshooting and escalations.
  - Participate in on-call support for high-priority incidents.
  - Proficient in configuring and tuning monitoring policies in HP Sitescope for diverse infra/app components.
  - Hands-on experience creating and enhancing workflows in HP Operations Orchestration (OO) for automation.
  - Skilled in leveraging HP Service Manager (SM) and Service Portal for problem management and stakeholder reporting.
• Mandatory Skills Description:

  Required Skills:
  - Strong working knowledge of application & infrastructure monitoring tools (OBM, Dynatrace, SolarWinds).
  - Good understanding of APM, NPM, SNMP, WMI, and log monitoring techniques.
  - Scripting knowledge (PowerShell, Python, or Shell) for automation of monitoring tasks.
  - Hands-on experience with incident, problem, and change management.
  - Strong troubleshooting and analytical skills across infrastructure layers (network, server, middleware, DB, app).
  Experience: 3–6 years in IT monitoring, infrastructure, or application support.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.