Monitoring Support Engineer

Job Description:

Posting Title: Monitoring Support

Job Description:

We are looking for a proactive and dynamic professional to join our monitoring team to provide support and monitor batch jobs processes for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles and Responsibilities:

• Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
• Assist System / Application Support engineers for system and / or batch jobs recovery,
• Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
• Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
• Participate in the Daily Operations meeting and prepare Health Check report,
• Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
• Provides 24x7 rotating shift roster support on eight (8) or twelve (12) hours duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
• Conformance to the established standard operation procedures.

Requirements:

• Has an analytical mindset and able to understand business and functional concepts
• Proactive, self-driven and able to work under pressure with a high sense of urgency,
• Ability to work effectively both independently & within a team and
• Comfortable interacting with both internal and external stakeholders.

Good to have:

• Experience with working in a ticketing system,
• Experience with monitoring tools and writing scripts for automation and
• Possess SQL knowledge and capable of constructing basic SQL queries

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