Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Job DescriptionJoin an operational monitoring team responsible for supporting critical technology infrastructure. This role focuses on event monitoring, incident triage, ticket management, and operational support, with a structured development path toward NOC L2 responsibilities.
Main Responsibilities
- Monitor alarms and events using observability and operational management platforms.
- Perform initial incident analysis and triage.
- Execute operational procedures defined in runbooks and playbooks.
- Create, update and track tickets.
- Validate alerts and identify false positives.
- Escalate incidents according to established severity processes.
- Coordinate with technical teams and technology partners.
- Maintain operational documentation and knowledge articles.
- Contribute to continuous improvement and technical learning initiatives.
- Professional course, CET, Bachelor's degree or equivalent education in Information Technology, Networks, Telecommunications or a related field.
- Suitable for recent graduates and junior professionals.
- Portuguese professional fluency.
- Intermediate English.
Knowledge / Experience:
- Windows and Linux systems.
- TCP/IP, DNS, DHCP and VPN networking concepts.
- Monitoring and observability tools.
- Service Desk and ITSM platforms.
- ITIL incident management concepts.
- Basic cloud, connectivity and infrastructure knowledge.
- Spanish language skills.
Location / Work Model - Porto, Portugal.
- On-site.
- Monday to Friday, 09:00 to 18:00.
Skills Required
- Professional course, CET, Bachelor's degree, or equivalent education in Information Technology, Networks, Telecommunications, or a related field
- Professional fluency in Portuguese
- Intermediate English
- Knowledge of Windows and Linux systems
- Knowledge of TCP/IP, DNS, DHCP, and VPN networking concepts
- Knowledge of monitoring and observability tools
- Knowledge of Service Desk and ITSM platforms
- Knowledge of ITIL incident management concepts
- Basic cloud, connectivity, and infrastructure knowledge
- Spanish language skills
What We Do
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Top Employer Europe 2024
