Job Title: Monitoring Analyst
Location: Sacramento, CA (Relocation Required)
Employment Type: Contract / Full-Time
We are seeking a Monitoring Analyst with 3+ years of IT experience to monitor production systems, review alerts, analyze system performance, and provide timely reporting to support business and operational decisions. The ideal candidate will have strong SQL and Tableau skills, excellent communication abilities, and experience working in a fast-paced production support environment.
Key Responsibilities- Monitor production systems and applications to ensure optimal performance and availability.
- Review, investigate, and escalate system alerts and incidents as needed.
- Analyze system health metrics and identify trends or potential issues.
- Develop and maintain reports and dashboards using Tableau.
- Utilize SQL to extract, analyze, and validate data.
- Collaborate with cross-functional teams to resolve production issues.
- Prepare executive-level reports and summaries on system performance and operational health.
- Participate in shift coverage, including evening, overnight, and weekend rotations as required.
- 3+ years of IT experience in Production Support, Monitoring, Operations, or a related role.
- Strong experience with SQL for data analysis and reporting.
- Hands-on experience with Tableau dashboards and reporting.
- Excellent verbal and written communication skills.
- Ability to work independently in a shift-based environment, including graveyard shifts.
- Willingness to relocate to Sacramento, CA.
- Experience with Splunk for monitoring, alerting, and log analysis.
- Knowledge of incident management and production support processes.
- Familiarity with ITIL practices and service management tools.
Please include any relevant certifications with your application, such as Splunk, Tableau, ITIL, SQL, or other related technical certifications.
Requirements
Mandatory Skills
- SQL
- Tableau
- Splunk
- Monitoring
- Incident Management
Preferred Skills:
Splunk Responsibilities: Monitor Production system, review alerts, and create reports for the executive team to make timely decisions related to system health.
Skills Required
- 3+ years IT experience in Production Support, Monitoring, or Operations
- Strong experience with SQL for data analysis and reporting
- Hands-on experience with Tableau dashboards and reporting
- Experience with Splunk for monitoring, alerting, and log analysis
- Incident management and production support processes
- Ability to work independently in a shift-based environment, including graveyard shifts
- Excellent verbal and written communication skills
- Willingness to relocate to Sacramento, CA
- Familiarity with ITIL practices and service management tools
- Relevant certifications (Splunk, Tableau, ITIL, SQL, or similar)
What We Do
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies. With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
