Mobility Sr. Analyst Latam Ops Support

Mobility Sr. Analyst Latam Ops Support 

About Role:

Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most.

Responsible for supporting and enabling critical Mobility processes by executing key operational tasks. This role ensures the smooth functioning of Mobility operations by managing reporting, insights, and operational controls while collaborating closely with the DL MU Lead.

Key Responsibilities:

Operational Task Execution

• Perform day-to-day activities related to:
  • Cross Border Agreement processing
  • Batch management of Travel Start/End Dates and assignment closure
  • Traveler registration and de-registration tracking
  • Power of Attorney documentation support
  • Stealth travel support coordination
  • Billing coordination tasks (as directed by senior team members)

Reporting & Data Support

• Assist in generating operational reports and dashboards under the guidance of Specialists or Associate Managers.
• Ensure timely and accurate data entry in mobility systems and tracking tools.
• Perform routine checks to identify and correct data discrepancies.

Compliance & Controls

• Follow established operational control checklists to ensure adherence to internal policies and external regulations.
• Support the documentation of compliance activities for audit and tracking purposes.
• Assist in periodic audits and implement remediation actions as instructed.

Stakeholder & Escalation Support

• Liaise with internal teams (HR, Legal, Finance, etc.) for routine coordination and data gathering.
• Escalate any issues or delays in processes to senior team members promptly.
• Track and update issue logs for operational gaps and bottlenecks.

Process Improvement Involvement

• Provide feedback on process pain points and suggest areas for simplification.
• Support pilot activities, system testing, or documentation updates for new processes.

Assist in the creation and maintenance of process guides and templates.

Must have

• Strong attention to detail and task accuracy.
• Good organizational and time management skills.
• Basic understanding of reporting tools (e.g., Excel, Power BI).
• Ability to follow standard operating procedures and escalate appropriately.
• Team-oriented mindset with effective communication skills.
• Advanced English level

The person in this role will need strong skills and experience in:

• Experience in a cross-border role, successfully managing multiple complex projects at a global level
• Considerable experience of delivering brand, marketing and communications projects in global organizations
• Outstanding communication skills

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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