Mobility Program Coordinator

Transportation Navigator
Salary: $47,310.04-73,183.07 annually

This job is located in the Mobility Management Division of the Central Oklahoma Transportation and Parking Authority dba EMBARK.  Employees of this classification perform work of a specialized nature involving skills, knowledge and abilities, which are normally acquired prior to assuming the position.  The position is responsible for supporting a workforce development program by assisting participants in navigating the transportation landscape, identifying options for transportation services, and utilizing public transportation to support career development. 

Essential job function include: 

• Working with web and application-based transportation scheduling software
• Onboarding program participants and scheduling transportation
• Providing transportation orientations and travel training 
• Participating in outreach events
• Preparing and presenting program orientations using PowerPoint or other presentation tools
• Assisting participants with trip planning and navigating the city effectively
• Frequent collaboration with case managers and job developers  
• The successful candidate must adapt to the stress involved in working with a large client base, solving emergent problems, and responding to urgent situations
• Tact, confidentiality, and diplomacy are required when communicating with employees, social service providers, and the public 
• This position is expected to make decisions concerning priorities, sequence of events, and procedures to be followed 
• Other duties include but are not limited to the maintenance of office records, logs, or work aids (and/or maps/scheduling and routing software) used by the employee
• The Transportation Navigator will use scheduling software, office records, data files, and maps as necessary to schedule transportation, trouble-shoot transportation problems, and communicate detailed information to program participants and social service providers as required
• This employee works independently, following prescribed procedures with only unusual situations referred to a supervisor 
• Work is reviewed through client’s satisfaction, performance metrics, and appraisal by the supervisor

Work involves various clerical tasks using a personal computer to access a variety of computer software packages, including the Microsoft Office Suite.  The employee will also use an office copier and communicate with other administrative and supervisory personnel via email

JOB REQUIREMENTS

• Willingness to assume responsibility for decisions made

• Skill in verbal communication

• Skill in recording and relaying information accurately

• Knowledge and ability to communicate with tact and diplomacy

• Knowledge and ability to read maps and street atlas

• Knowledge and ability to operate telephone and perform general clerical tasks

• Knowledge and ability to follow detailed instructions

• Knowledge of service invoice processing and reconciliation

• Experience in conducting driver training and public speaking 

• Skill in operating a personal computer using various Windows software programs

• Willingness and ability to maintain confidentiality with client and personnel information

• Ability to read, write, and communicate in English effectively

• Bachelor’s degree or equivalent combination of coursework/training/work experience in the fields of social services, mental health, substance abuse, or case management.

• Must be able to successfully complete and maintain CPR and 1st Aid Training

JOB PREFERENCES

• 3 Plus years of professional experience in social services, non-profit, youth and family services, Veteran’s services, and/or services to individuals with disabilities

• Formal training and certification and/or three (3) plus years professional experience with Microsoft office suite and connective technology.

• 1 plus years Transit/transportation schedule management.

• Experience with public speaking.

• Demonstrated experience with de-escalation and working with individuals in crisis. 

• Fluent in Spanish

CORE COMPETENCIES

To perform the job successfully, an individual should demonstrate the following:

• Business Acumen

• Time Management

• Managerial Courage

• Customer Focus

• Decision Quality

WORKING CONDITIONS

• Primarily indoors, subject to sitting, standing, walking, or using a telephone for extended periods of time
• Subject to continuous exposure to light and glare from a CRT or monitor
• Subject to frequent levels of noise of a keyboard, copying machine, telephone, and other office equipment
• Subject to working in a confined area near others with frequent interruptions
• Primarily inside a climate-controlled environment, however, travel training activities and orientations are conducted in an outdoor environment on a public transit vehicle.

PHYSICAL REQUIREMENTS

• Ability to read data and information on a computer monitor

• Speech enough to communicate clearly and distinctly in English

• Hearing enough to understand telephone and two-way radio conversations in a noisy environment

• Arm-hand steadiness and finger dexterity enough to operate office equipment such as telephone, TDD, personal computer, and office equipment

ADDITIONAL REQUIREMENTS 

• The successful applicant will be required to pass a pre-employment physical that will include a urine drug screen and a background check.

EVALUATION CRITERIA 

Difficulty

Work involves following prescribed procedures in communication with others by telephone and in writing.  The employee is responsible for accurately relaying and recording information. This may involve reacting to a number of calls received simultaneously and making decisions as to the proper procedures to be carried out relative to a specific call.  Variables encountered are numerous and both concrete and abstract in nature.  A supervisor is available to make major decisions concerning unusual problems or situations.

Interpersonal Relations

The employee has frequent contact with outside agency personnel, citizens and supervisors to provide and/or obtain services/information related to work activities.  Information is of a detailed and recurring nature requiring some explanation or interpretation of facts.

Supervision Received

Employee works independently in maintaining communications via telephone and modem/fax.  Products are subject to review on a regular basis by supervisory personnel, social service providers and citizen/client input.  Detailed instructions are provided for new procedures or changes in existing procedures.  Supervisor can be contacted when unusual situations occur.

Other Duties and Responsibilities

This is a summary of the duties and responsibilities commonly found within this classification. It is not meant to be all-inclusive; thus, other related activities or tasks may be assigned.

About Us

Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments–delivering essential services our residents expect and creating a strong and thriving city for all people. Visit Oklahoma City--A Great Place to Live and Work! to learn more about our city.

For more than 50 years, EMBARK has offered safe, reliable transportation for the citizens and visitors of Oklahoma City. Beginning with just 18 buses in 1966, we’ve grown to into a robust transit system that includes streetcars, river cruises, parking garages and more.

As an industry leader in public transportation and more importantly, as the place where you choose to work, you need to know the keys to be successful during your career with EMBARK. 

EMBARK’s vision is to provide “world class transportation accessible to all, and all want to access it.” 

With a clear picture of our destination through our Vision and Mission, our Core 4 Values — be safe, be there, be open and be kind act as our compass. Living into our values guides our decisions and ensure we stay on course. 

In all that we do, we focus on three key audiences - our employees, our customers and our board - to create a great place to work, enhance the status, use and understanding of our services, and preserve confidence in what we do with key stakeholders.  

No matter what position you are applying for, our team members help is essential to the success of EMBARK. Each team member is integral to the success of our organization and we couldn’t do it without you.

Whether we’re creating an inclusive and empowering work environment, improving our customers’ experiences or cultivating strong relationships with key stakeholders, our Vision, Mission, and Values will help guide you to decide if EMBARK is the right organization for you.