SUMMARY
The Miscel Roller is responsible for efficiently rolling out priced merchandise from production workstations to the sales floor. This role ensures merchandise is properly stocked and displayed according to store standards. While on the sales floor, the Miscel Roller provides merchandising support and offers excellent customer service when needed.
ESSENTIAL FUNCTIONS/DUTIES
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Transport priced merchandise from production areas to the sales floor.
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Stock and merchandise items in designated areas to maintain an organized and appealing sales floor.
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Rotate merchandise on a timely basis and in accordance with established procedures and bring merchandise to the sales floor in a timely manner.
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Greet each customer with a courteous, friendly, and professional attitude; provide prompt, efficient, and accurate customer service at all times.
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Direct customers to the proper area and provide general information as requested.
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Stay alert and watch for shoplifting; notify store management of suspicious activity.
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Keep the sales floor and production area clean and safe.
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Maintain a well-groomed appearance and appropriate dress code, including a name badge and vest.
ADDITIONAL FUNCTIONS/DUTIES
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Refer all customer complaints to management in a timely manner.
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Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
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React calmly and respond to emergency situations.
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Perform other duties as assigned by the Team Leader.
QUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
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Ability to adhere to the organization’s Core Principles.
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Ability to listen and follow directions.
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Ability to provide excellent customer service.
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Ability to react calmly and respond to emergency situations.
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Knowledge of textile articles related to garment classification (gowns, shirts, pants, etc).
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Ability to react calmly and responsively to emergency situations.
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Ability to read, write, speak and understand the English language
Skills Required
- Provide prompt, efficient, and accurate customer service
- Read, write, speak, and understand English
- Ability to listen and follow directions
- Adhere to the organization's Core Principles
- React calmly and respond to emergency situations
- Knowledge of textile articles related to garment classification (gowns, shirts, pants, etc.)
- Maintain a well-groomed appearance and appropriate dress code (name badge and vest)
- Transport, stock, rotate, and merchandise inventory to sales floor according to procedures
What We Do
Goodwill Industries of Dallas, Inc. is a 501(c)(3) nonprofit organization dedicated to changing lives through the power of work. Since 1923, it has provided job training, career services, and employment opportunities to individuals with disabilities and other barriers to employment across North Texas. The organization sustains its mission through a network of donated goods retail stores and community donation centers.
