Middle Technical Writer

N-iX is looking for a motivated and experienced Technical Writer to join our value team. Within this role, the person will be responsible for developing comprehensive documentation that meets organizational standards. This role is a key contributor to the client’s ongoing growth. Our client is a forward-thinking, growth-oriented healthcare services and technology company that provides state-of-the-art pharmacy solutions.

Responsibilities:

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with Development and Product leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Suggests changes to senior management using data to support your recommendations
• Maintains teams’ confidence and protects operations by keeping information confidential
• Performs periodic reviews and analyses of current documentation to make sure nothing is outdated

Requirements:

• Minimum of 2 years of experience as a Technical Writer in a software development environment.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Strong understanding of document development lifecycle (DDLC).
• Experience in writing technical content for APIs, SaaS products, or developer tools.
• Proven ability to quickly learn and understand complex topics.
• Previous experience writing documentation and procedural materials for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail.
• Ability to work independently and manage multiple projects simultaneously.
• Extremely organized with strong time-management skills.
• Advanced skills in documentation tools and technologies.
  
• English – Upper-Intermediate or Advanced. Excellent command of English with strong grammar, spelling, and writing clarity.
• Ability to work independently and with others, covering multiple time zones with focus on US Eastern Time Zone (GMT-4).

Nice to have:

• Familiarity with UX/UI design principles.
• Experience using API testing tools (e.g., Postman, Swagger).
• Experience in adjusting and creating document styles using CSS.

Tools and Technologies

• Confluence
• Jira
• Google Suite