The Account Manager drives renewals, expansions, and revenue growth within Criteria’s mid-market existing customer base (companies with 100–999 employees). This quota-carrying role is commercially focused and responsible for retaining and growing annual recurring revenue across a defined book of business.
The Account Manager partners closely with Customer Success to ensure alignment on customer health and value realization but owns the commercial relationship end-to-end (from renewal strategy through upsell execution and multiyear expansion).
Responsibilities
The primary responsibilities of this role include:
- Own renewal and expansion outcomes for a defined portfolio of mid-market customers, achieving quarterly and annual GRR/NRR targets.
- Identify whitespace opportunities and lead commercial conversations around product expansions such as IIQ, Develop, or multiyear upgrades.
- Collaborate with Customer Success to align on customer health, usage trends, and risk mitigation plans.
- Execute renewal playbooks and manage all aspects of pricing, packaging, and negotiation in partnership with Legal and Finance.
- Maintain accurate pipeline hygiene, renewal forecasts, and opportunity management in Salesforce.
- Lead value-focused discussions with decision makers and champions to reinforce ROI and justify expansion.
- Provide customer insights and competitive feedback to help evolve go-to-market strategy and product positioning.
Requirements
To be successful in this role the incumbent will demonstrate the following:
- 5 years of experience in SaaS Account Management or Renewal Sales roles with a proven record of exceeding retention and upsell targets.
- Strong commercial and negotiation skills; comfortable navigating procurement and multistakeholder buying cycles.
- Experience driving revenue growth within mid-market segments; HR Tech or Talent Solutions background a plus.
- Consultative, data-driven approach with ability to articulate value and business outcomes to senior HR and operations leaders.
- Highly organized and accountable with strong forecasting discipline and cross-functional collaboration skills.
Similar Jobs
What We Do
Criteria is an assessment company dedicated to helping organizations make better talent decisions using objective, multidimensional data. By combining leading-edge data science with rigorous validation backed by I/O psychologists, we provide the most precise assessments available.
Why Work With Us
We foster a transparent and welcoming work environment where every employee is treated as a valued asset. Everyone is given the opportunity to take initiative and be innovative in an environment that is relaxed but focused. With plenty of growth opportunities and excellent benefits, Criteria is a place where people enjoy coming to work.
Gallery
