Mid-Level IT Administrator

At Playbook Engineering, we are seeking a skilled and proactive Mid-Level IT Administrator to join our dynamic IT team. This role is integral to providing technical support and maintaining the smooth operation of our IT systems, ensuring our employees have the tools they need to succeed. As part of a forward-thinking organization, you'll have the opportunity to further develop your skills while working in a collaborative and fast-paced environment. If you are experienced in MacOS and Windows environments, have a solid understanding of Google Workspace, and are adept with Directory services, this could be the ideal next step in your career.

Company Overview:
 Playbook Engineering creates advanced platforms and tools for the betting and gaming industry, delivering reliable solutions to clients worldwide. With teams in Kraków and London, we are dedicated to improving the betting experience through innovation and technology.

Key Responsibilities:

• Provide technical support to employees in-person, by phone, and via email.
• Troubleshoot and resolve hardware, software, and network issues across both MacOS and Windows platforms.
• Assist with user account setup, email configurations, and management of IT systems.
• Maintain and monitor Directory services, ensuring user accounts and access rights remain current.
• Collaborate with the IT team to implement and maintain MDM solutions, JumpCloud, and NinjaOne.
• Administer Google Workspace, managing user provisioning, permissions, and resolving issues.
• Develop automation solutions using scripting languages such as Bash/Shell.
• Provide support for Linux (Ubuntu) environments and perform necessary system administration tasks.
• Apply ITIL best practices to improve IT service management processes.
• Manage and administer Atlassian products like Jira and Confluence.
• Contribute to security measures under senior team guidance and monitor for vulnerabilities.
• Stay current on emerging security threats, technologies, and best practices to enhance the organization's security.
• Oversee IT asset management, including procurement, inventory, and lifecycle tracking.
• Develop strong vendor relationships to ensure effective procurement and support processes.

Required Skills & Experience:

• Proven mid-level IT administration experience or relevant professional background.
• Must be based in Kraków and available to attend the office 3 days per week.
• Strong working knowledge of MacOS and Windows operating systems.
• Extensive experience with Google Workspace administration.
• Familiarity with Atlassian products (Jira and Confluence).
• Expertise with Directory services (Active Directory or JumpCloud).
• Excellent troubleshooting and problem-solving skills.
• Understanding of ITIL processes and best practices.
• Strong communication and interpersonal skills, with the ability to assist end-users effectively.
• Willingness to travel as required.
• Proficient in English (both written and spoken).

Nice to Have:

• Experience with MDM solutions (JumpCloud or NinjaOne). 
• Advanced knowledge of Google Workspace administration.
• Proficiency in scripting languages such as Bash/Shell.
• Familiarity with Linux (Ubuntu) operating systems.

Why Playbook Engineering?
 At Playbook Engineering, we value expertise, collaboration, and continuous innovation. By joining our team, you'll contribute to delivering cutting-edge solutions in a forward-thinking company.

What We Offer:

• Competitive Salary: Attractive compensation package commensurate with experience.
• Professional Development: Access to an e-learning platform and the opportunity to develop a personalized growth plan to enhance your skills and career trajectory.
• Benefits: Comprehensive healthcare coverage and fitness perks.
• Flexible Working Hours: Adaptable to coordinate with team members and stakeholders.
• Additional Perks: Access to the company library, table soccer, game console, parking, and an employee referral program.

Apply today and take the next step in your IT career with Playbook Engineering!