Duties and Responsibilities:
- Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
- Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution.
- Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
- Directs the day-to-day administration, support, maintenance, and monitoring of the Microsoft Dynamics
- Develops and implements, and trains others to develop in Microsoft Dynamics.
- Helps gather and document requirements from non-technical business users.
- Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
- Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
- Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
- Prototypes and demos recommended solutions for users.
- Integrates Microsoft Dynamics CRM with third-party applications, databases, and external systems as necessary.
- Provide ongoing technical support and training for end-users.
- Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
- Assist with the project planning, scheduling, and deployment of the new CRM features.
- Must be a U.S. citizen or have a green card status.
- Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline.
- 7 years of experience in the IT industry.
- 3 years of experience as a technical expert in an IT organization.
- 3 years of experience developing in Microsoft Dynamics.
- Proficiency in Microsoft Dynamics 365 CRM Development and customization.
- Experience with JavaScript, C#, .NET, and Web Services.
- Knowledge of Dynamics 365 APIs and SDKs.
- Understanding of Customer Relationship Management solutions.
- Experience with SQL, database management, and data migration techniques.
- Strong communication skills and ability to work in a team environment.
- Strong problem-solving skills.
- Master’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
- Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle).
- Strong understanding of CRM data modeling, workflows, and user interface customization
- Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps).
- Familiarity with Microsoft SharePoint.
Top Skills
What We Do
TriTech Enterprise Systems, Inc., is an Information Technology (IT) Consulting company committed to increasing the competitive advantage of our clients by providing cutting edge solutions through innovation, research and the application of emerging technologies.
Consulting Services
TriTech provides consulting services to both large and small clients in the federal, state and local arenas. We provide detailed solutions in: Website Design, Online Store, Online Marketing, Search Engine Optimization (SEO), Selling Globally Online, Online Assessment
Program and Project Management
TriTech works closely with your team to initiate, plan, control, execute, and close out a major program, from developing a major new technology, installing a state-of-the-art system, reengineering an enterprise, or implementing new processes and tools to improve quality, cost, or delivery performance.
Network Infrastructure
Our experienced technical consultants design, implement and maintain your LAN and WAN. We provide upgrades, configuration, administration, service desk services and computer repair. We can assist your organization in designing an existing network or a completely new network both for today's needs and tomorrow's technology.
Data Management
TriTech can provide a database solution designed to enhance your efforts to support customers. We have extensive experience in developing and maintaining database systems.
System Integration and Testing
TriTech consultants will provide requirements analysis, systems analysis, systems architecture design and development, architecture implementation, test plans and testing, deployment and maintenance for your new or existing IT system.
Information Assurance
TriTech provides leading edge information assurance and systems security solutions. Our specialists will work closely with you to evaluate the security posture of your IT resources and recommend solutions in line with your business needs.
